Notes
Notes - notes.io |
Employee Code- 20135648
Conversation ID- d290a2ab-c056-422f-95cb-414435e44fa1
Itinerary number- 72651713680058
Summary: cx wanted to cancel the reservation as per previous agent's information shared for the same
Struggle: 1) Agent should have confirmed the itinerary from the V-next as shown besides the agent chat session, 2) Agent should have used LCC verbiage, 3) Agent should have helped the cx with proper contact details to contact LCC carrier at least while sending them back to Airline
Strength: Opening done on time/Quick responses
NPS statements used: NO
Power statements used: NO
---------------------------------------------------------------------------------------------------------------------------------------------------
Agent Name- Ritesh 3
Employee Code- 20135648
Conversation ID- 513e4a59-5f83-418c-8135-55ab06b5e48b
Itinerary number- 72552883335033
Summary: cx wanted to add baggage to their flight reservation
Struggle: 1) Agent should have confirmed the airline confirmation code, 2) Agent should have shared the airline's link for the baggage allowance/policy for that particular airline, 3) Agent should have helped the cx with the airline's link for the bags at least before sending them back to the airline
Strength: Opening done on time/Quick responses
NPS statements used: NO
Power statements used: NO
---------------------------------------------------------------------------------------------------------------------------------------------------
Agent Name- Ritesh 3
Employee Code- 20135648
Conversation ID- 90dcdfb4-7d99-4242-bbcd-27159d774f65
Itinerary number- 72669266817651
Summary: cx wanted to transfer the booking on his own name (that was already there)
Struggle: 1) Agent should have confirmed the name on the reservation before informing that they can't transfer the booking, 2) Agent should have used more softer statements to make it more convincing (as it sounded a bit rude), 3) Agent should have asked the cx to resend the confirmation back to their registered email address
Strength: Opening done on time/Quick responses
NPS statements used: NO
Power statements used: NO
|
|
Notes is a web-based application for online taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000+ notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 14 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
