Notes
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Name- Nikita
Conversation ID- e510412d-1d87-4077-8030-63fd5c0d25f6
Airline Code/Vendor- FOX
Call Intent –Why Customer Called- PAX CONTACTED TO CHANGE THE RESERVATION DUE TO CAHNGE IN PLANS ( PERSONAL EMERGENCY) . PAX TRIED TO REACH FOC AGENCY BUT TEAM IS OUT OF OPERATING HOURS. WE TRIED TO CONTACT BUT NO RESPONSE. KINDLY CONNECT AND VALIDATE THE CANCELLATION WITH A COMPLETE REFUND OF 127.94 USD ON PRIORITY. EMAIL- [email protected] / PHN NUMBER - 19152401621 - BEST CONTACT DETAILS. SR- 3914426
ITTN Number- 72668450546608
Approved BY-AJAY
DATE- 3 oct 2023
Name- Nikita
Conversation ID- 6a5f214b-6bdf-4f5f-90fd-ae080198c83a
Airline Code/Vendor- fOX
Call Intent –Why Customer Called- pax called to change or cancel/ called fox as reservation is non-refundable / cj Philippines approved complete refund - 3921429- sr/ pax ok - 6a5f214b-6bdf-4f5f-90fd-ae080198c83a
ITTN Number- 72648498388258
Approved BY-AJAY
DATE- 3 oct 2023
Name- Nikita
Conversation ID- bd3ea2aa-faae-4fed-829e-6c836f2c0886
Airline Code/Vendor- DISCONNECTION TOOL ERROR
Call Intent –Why Customer Called- PAX CALLED BUT DISCONNECTED WITHIN SECONDS/ REACHED BACK BUT NO RESPONSE/ S-CASE CREATED
ITTN Number- 72656166061056
Approved BY-AJAY
DATE- 3 oct 2023
Name- Nikita
Conversation ID- c31d1881-1be1-4d8a-a620-ab129c03f191
Airline Code/Vendor- CHINA EASTERN AIRLINE
Call Intent –Why Customer Called- pax called for MAJOR ASC REPROTECTION / as no asc policy available with China Eastern Airlines contacted airline as the ticket is in within airline control/ no response from airline/ pax escalating multiple times/ with approval mail shared with Expedia CAT team as the office tkt id are not in Amadeus control/ pax ok shared TAT for 72 hours for best resolution/ pax happy-c31d1881-1be1-4d8a-a620-ab129c03f191
ITTN Number- 72637380428807
Approved BY-AJAY
DATE- 3 oct 2023
Name- Nikita
Conversation ID- 19e85fda-b92e-42fe-b74e-78cd35087f28
Airline Code/Vendor- fOX
Call Intent –Why Customer Called- pax called to cancel the reservation with complete refund of 179.13 USD as due to agency restriction on policy Fox car rental didn't allowed pax to take car out of states due to which pax was unable to use the reservation. kindly validate and initiate refund on priority of 179.13 USD. tried to contact fox but out of operational hour. BOOKING ID- 26CNUA/ RESERVED FOR- Harrison Short / 72669188223643- ITT. sr-3922652
ITTN Number- 72669188223643
Approved BY-AJAY
DATE- 3 oct 2023
Name- Nikita
Conversation ID- e293647a-6bb2-456e-8bf2-e0efdce64baf
Airline Code/Vendor- RELOCATION
Call Intent –Why Customer Called- pax called to complaint for hotel reservation as the Magnuson Hotel, Texarkana was fully booked due to which the traveler wasnt able to consume the reservation / hotel management stated that while booking the details of room availability was not updated/ pax requesting for a complete refund due to no service offered to the traveler/ transferred to relocation for complete refund/ e293647a-6bb2-456e-8bf2-e0efdce64baf /// booking 2 - pax called to complaint for hotel reservation as the Boutique Hotel, Texarkana the complete property was out of service ( not operating) due to official orders/ pax requesting for a complete refund due to no service offered to the traveler/ transferred to relocation for complete refund
ITTN Number- 72050104200142 // 72050117494921
Approved BY-AJAY
DATE- 3 oct 2023
Name- Nikita
Conversation ID- 92375c84-a974-46c2-8ac0-c65608bc9825
Airline Code/Vendor- Name correction
Call Intent –Why Customer Called- pax called for name correction/ shared name correction form / explained the policy and shared TAT for 48 to 72 hours/ if no change reflected the suggested to contact for manual change/ pax ok - https://namecorrectionsform.expediagroup.com/s/expedia-us-en/ expedia us pos link shared over mail- 92375c84-a974-46c2-8ac0-c65608bc9825/ nc agent- Maryantoneth Cruz
ITTN Number- 72665390927094
Approved BY-AJAY
DATE- 4 oct 2023
Name- Nikita
Conversation ID- 7faeb9da-2444-4f0c-b3b5-7d04ab0f8392
Airline Code/Vendor- Hotwire
Call Intent –Why Customer Called- pax called to complain about 400 usd deposit/ request complete refund/ call disconnected call back/ resolution offered/ tool error transferred to hotwire as itt not in access
ITTN Number- 1983348669
Approved BY-AJAY
DATE- 4 oct 2023
Name- Nikita
Conversation ID- f07d281e-23cf-4621-91bb-e36f9eec4491
Airline Code/Vendor- priceless car rental
Call Intent –Why Customer Called- sindy maryland/ pax called for refund due to change in plans/ called priceless agency received approval for complete refund of 134.26 usd/ raised refund sr- 3929515
ITTN Number- 72657258059457
Approved BY-AJAY
DATE- 4 oct 2023
Name- Nikita
Conversation ID- 7eaa33e5-3f6a-4a4a-8a61-ad5e123b5e2d
Airline Code/Vendor- Economy car
Call Intent –Why Customer Called- pax contacted for time change i pick up to 5:30 pm and drop to 6 pm/ contacted agent- mariano Florida / requested to raise a mail on [email protected]/ mail shared with request / shared tat to customer for 2-3 working days/ pax ok-7eaa33e5-3f6a-4a4a-8a61-ad5e123b5e2d
ITTN Number- 72655800137439
Approved BY-AJAY
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