Notes

1.Be Warm and Friendly

Hi AAA, I hope you are doing well today?
Great, I am also doing well, thanks for asking.
Meanwhile how's your day going on so far?
Meanwhile what are your plans for upcoming weekend?
How may I assist you today?
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
2. Own It

Please be assured as I will give my best efforts to assist you in the best possible manner.
Please be assured as I am here to assist you with your concern.

3.Show Appreciation

I highly appreciate your business and loyalty with Xfinity.
Thank you for providing the details and I appreciate your efforts over the chat
Thank you for providing the information.

4.Make It Effortless

.I would also like to inform you that you can mange your bills, service and plans using our Xfinity application or website at Xfinity.com
Once you download the application or visit the website you can log into it using your username and password with Xfinity.

All you have to do is download our Xfinity application from play store or app store or visit the xfinity website on given link.

Additional Information

Just to confirm if I am working on the right account, Is this " AAA " your service address?
Could you please help me with your First and Last name along with your complete service address ?
Please let me know the user id you are trying to reset the password for.
In order to very your account please help me with last 4 digits of your SSN/Stored payment method.

Troubleshooting/
How long have you been getting this issue and were there any troubleshooting steps performed earlier?
Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.

Issue resolved
Awesome, so happy to hear that. I really appreciate it your efforts and cooperation : )
I must say, You are really one of the most understanding, patience and supportive customer I had chatted today.
It has been my pleasure to assist a valuable customer like you today : )
It's you who we need to thank, Thanks for being wonderful part of Xfinity : )

Additional Assistance

You have been very patient and amazing with me today. Probably the best customer I had today : ) Before we finish, I wanted to make sure we have covered everything, do you have any other concern or question I can assist you with?

On a personal level I appreciate your patience and warmth approach through out our chat. Before we finish, is there anything else that I can assist you with?

Closing
Thank you for contacting Xfinity. I wish health and safety for you and your family. Please take good care of yourself which is most important.

I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

Customer requesting call Back

I understand it is convenient to get assistance over the call but I am really sorry as I am from chat department I am unable to call you. However if you need assistance over the call then you can call at our helpline number which is 1-800-934-6489 available 24/7 , or else if you will allow me chance I will be glad to assist you with it.

Please call on the given number right now and I will stay connected with you over the chat till the time you get connected with our dedicated team on call.

In order to get an agent on line please speak your concern on IVR system or press 4-2-2.

No worries, It might be possible that the lines are busy right now because of which you unable to get an agent over the call and in this case you can also schedule a call from our voice team at https://www.xfinity.com/support/schedule-callback/ and our team will get back to you via call.