Notes

LCC -
We understand your disappointment as airlines asking you to contact Expedia for a refund/cancellation of flights booking however, these bookings are handled by airlines directly and due to this we are unable to process cancellation/refund for your flights. We can’t access the booking to make any changes

As I can see you have booked with Spirit Airlines and your airline like to handle their booking by their own. So I would suggest you get in touch with them directly.



As I have checked your return flight fare type are best discounted fares and special type of tools are required to fetch the details of your reservation, that is why the airline do not allow us to view your reservation or make changes and cancellation in these types of reservations. So, I am afraid to tell you that unfortunately I am unable to help you in this regard. You have to reach out to the airlines directly regarding this concern.





We as a travel agency do not sell baggage and seats on the flight reservation as these are considered as miscellaneous charges which can be only charged by the airlines. Here I request you to please contact the airlines to add them to the reservation. You can also choose the seats and add baggage on the airlines websites.




You can visit the airlines website and enter your trip details. Once that is done, it will give you the seating chart and you can pick the seat of your choice of free options. Paid seats are also available and the payment can be made on the airlines website.
If seat selection is not available right now, then it can be done during web check-in which is available 48 hours prior to departure. The selection of paid or free seats remain same





I can make the booking, however if you make the booking yourself by signing into your account you might get a discounted price on the website and that is not applicable for us when we make the booking. You can make the booking yourself or else I will make the reservation for you, let me know whichever is suitable for you.



I reassure you there will be no need for you to follow up by yourself as we will reach you out via email as soon as we get the response. Kindly note that if you reached us during the 96hrs. to follow up that would lead to a delay in the process for reaching the vendor and you will be required to wait for another 96hrs. as it renews the case arrangement on the queue.



We have a team that handles these requests. You can use our online form ( https://www.expedia.com/customersupport/name-form) The form allows for attachments that airlines might need for proof of name. The form will advise if an attachment is required. The form is found on our website too. You need to go to the Support page and search for Booking mistakes. You should see the link for the ‘Name Correction form’.




Once the form is submitted, we'll contact you within 48 hours. If the airline allows the change, and there are no fees, you will receive an email confirming the update. If we have any questions, or there are any fees, or the airline does not allow the change, you will receive a call within 72 hours. If you do not receive any updates within 72 hours, you can contact us, we will process it on priority.



To your surprise you will be getting the Airlines credit which will be valid for complete a year from the date of issuance of the original ticket and can be only redeemed by the same traveler in the existing reservation with the same Airlines and the same coach. These credits are non transferable.



You can redeem your Airline credit online by going to our website, log on to your Account and go to Coupon and Credits and click the itinerary number. I can also help you to redeem your credit. Would you like me to help you?
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To complete your change, I will need to get some payment details over the phone. May I have your phone number?

To complete your booking, I will need to get some payment details over the phone. May I have your phone number?

Thank you, I'm about to call. Please leave the chat window open, so we're still connected in case the call drops.

Please accept the call.



Sorry you lost connection with the previous agent - there may have been a network issue. Give me a moment to read your previous conversatioso I can pick up where the last agent left off.

I apologize for the inconvenience. We are currently experiencing technical difficulties with the system required to open your Itinerary. In order for us to process your request, we will need you to contact us back in 1 hour.

Since we can't verify the account, we're unable to proceed. Please come back once you have the correct information.

CAP VERBIAGES

Hi, this is Pavan ! I will just take a minute to read through the conversation and get caught up.

Please keep this chat window open so that we can stay connected whilst I review your booking.

Let me pull up your itinerary, one moment.

Sure, I will certainly help you.

Let me check the booking details meanwhile please stay connected and I would be back in couple of minutes.

Please keep the chat window open so we can stay connected.

Please bear with me, I'm working on your request.

Thank you for patiently waiting, your patience is highly appreciable.

Please be assured I will try my level best to resolve your query.

Can you please check the email and confirm that you received an email?

I'm reviewing your details to see what I can do for you today.

Your understanding and patience is highly appreciable.

Please tell me how may I assist you today ?

May I have your itinerary please in order to assist you better?
I see here that your concern is in regards to change in your reservation.
I see here that your concern is in regards to cancellation.
I see here that your concern is in regards to airline credits.

Please help me with the Itinerary number on which you have received the Airlines credit.

May I know the reason for the change?

May I know the change you would like to do in your booking?

May I know the reason for cancellation?



Alright. Allow me some minutes to pull up your reservation.

I'm sorry for delay. Your account details are still loading. Thank you for your patience.

Thank you for staying connected, just a few more minutes please.

Thanks for your patience. I wanted to let you know we're still checking on the issue. Please stay connected on the chat and I'll keep you updated.

Sara

I'm still here, it will take few more minutes and thank you for your patience.

Extremely apologize for the delay.

Sorry for the delay.

This is taking longer than usual, please stay connected for few more minutes.

Your kind understanding and patience is really appreciated on this matter.

I appreciate your patience however I am still working on your request. Please allow me few more minutes.

Hi, I'm back. Thank you for waiting patiently.

Hi, I'm back. Appreciate your patience.

Thank you for patiently waiting , your patience is highly appreciable.





Anna, What I can do is that I can proceed with the cancellation but as informed there won't be any refund however as a one time gesture I can help you with the credits which will be valid for a year from the date of issuance of the ticket which can only be used by the same travelers with the same validating carrier with same coach and apart from this you will be charged a penalty of $135.00USD for the cancellation.


Closing

Are we still connected ?

Don't want to rush, Just want to make sure we haven't lost the connection.

I'm sorry, since I haven't received a response, I will be closing the chat. If you still need help, type "hello" below, and our Virtual Agent will greet you. Then click "Something Else" and type "Contact Agent" so we can pick up from there. Thank you for using chat.





Everything is all set! Please wait for the email confirmation shortly. It will take 7-10 business days to reflect refund amount in your account.

Everything is all set! Please wait for the email confirmation shortly. I hope I was able to resolve your concern. Is there anything else I can help you with today?

I hope I was able to resolve your concern. Is there anything else I can help you with today?

I hope I was able to resolve your concern.

I hope I was able to resolve your concern. Is there anything else I can help you with today?

Are there any other questions or requests you may have?

Is there anything else I can do for you?

Do you need help with any other booking/Itinerary or any other question regarding the booked Itinerary?

I'm sorry since I'm not receiving any response, hoping all your questions have been answered I'll have to close this chat here to serve other clients.

Thank you for contacting us today.

Apoogies

I apologize for the inconvenience, let me see what I can do.

I'm really sorry this happened. Let me see if I can find a solution.

I'm sorry you are having this problem. Let's see what I can do to solve it for you.

I'm sorry, that sounds like a difficult situation, allow me to assist.