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I would like to inform that t he channel is already part of your cable package. However, there is ongoig temporary issue due to that you are unable to acces. Our Advance tier 2 is already working on it to fix. Once it end you will be able to access it and you wil be also notify as well.

We all are customers at some and expect best services. Trust me you are valued customer for us and to keep you connect with us we will do my best which will take effect as soon as possible.
I understand the importance of your valuable time and I would never like you to contact us again for same issue. I will personally observe your service health status from my end.
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

XAP- restore payment made

I have checked that your services were interrupted due to balance $180.46 on account . The payment $402.96 is succesfully processed from your end. However, it is in progress to update on account. Once it updates within 30 minutes your service will be restored.
Your patience will be highly appreciated.

I understand the importance of your valuable time and I would never like you to contact us again for same issue. I will personally observe your service health status from my end

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