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>sales
>existing account>cs and tech.
.........
VIDEO (call flow)
Thank you for calling Dish. My name is AL. How may I help you today?
customer concern:
Thank you for inquiring about our TV SERVICES, have you ever had DISH before?
if NO! : (NOT ELIGIBLE)
Our plans require a valid debit or credit card, Do you have one available?
if Yes! (ELIGIBLE) ilable?Our plans require a valid debit or credit card, Do you have one ava
; May I have your phone number and address on their old account?
Thank you. To answer all of your questions, I'll connect you to our Account Executives. Please stay on the line...
.............
EXISTING ACCOUNT
''Calling about DISH technical issues>" REMOTE, MESSAGE ON TV , BLACK SCREEN ON TV, NO SIGNAL'"..
I am sorry to hear you are having problems with your equipment, let me transfer you to a technical representative to help you resolve that issue. please hold for a moment while I connect you.
CUSTOMER SERVICE
-calling about PAYMENT, ADDITIONAL or REMOVE PROGRAMS/CHANNELs, ORDER A MOVIE.
" I apologize for the inconvenience, let me transfer you to a customer service representative that can assist you."
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