Notes

sd

Sir as I check your refund of <>, Is already initiated to your Snapdeal credits, You can check this amount on Snapdeal application in Profile Section.

extra =============

Sir your concern is justified and with all do respect we assure this should be your first and last bad experience with us and this problem will not arise you won't face such a problem in the future. I apologize that you are experiencing this problem.

hin===============================

Sir hum aap ko sunischit karte hai iss par dhayan diya jayega, or bhavishay mai eaisei asudha nahi hoga, is ka hum kudh dhayaan reakhange.

Sir hum samjh sakte hai aap ko jo asuwidha hua hai product ke sath. Aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karoon.
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Packaging

Sir your pickup will we done as soon as possible , We would request you to please keep the product intact and original brand packaging ready.

Sir aap se newedan hai aapke order ka pickup jald se jad karane ki poori koshish ki jayegi meri aap se vinti hai ki aap aapne product ko original brand packaging ke sath return kijiye ga.

feedback
Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.

I am taking your feedback regarding the courier boy and I will share it with my team and the team will take action on it. You will not face this issue again.
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Aap ki hum respect karte hai, aap ka feedback humare liye bohot mehetwapurn hai. Feedback share karne ke liye aap ka behad dhanayawad .

Aap humare valuable customer hai aap ka feedback humare liye bohot mehetwapurn hai, Aap nishict rahiye mai aap ka feedback humari team se sath share karunga taaki aap ki bhavishaya mai aasuvidha na face karni pade mai is ka khudg dhayan rakhunga.

humari poori kosish hai aap tak best product deliverded hon.


Taging ---------------------------------------------------------------------------------------------------------------------------


PDWP
https://docs.google.com/forms/d/e/1FAIpQLSch62PhRYyHCb0D24UDzWSwBse_0-x8hWi5e12N90aU9YFWeQ/viewform
GENISSISS
https://notes.io/qV2bR

DOMAIN :- IASPL8906
Pass :- HB@ileads

SD refund


Issue : cx asked for refund
Action : replied on chat // info shared
Comm : apology done//asked cx to check amount in Snapdeal credits

UD

Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt

Pickup

Issue: cx want to return the product//
Action: return req raised//tat shared 2-3 days for pickup
comm:apology done// shared the courier partner name//also guide to pack the parcel in original packing
Refund

Issue: cx want to know about the refund//refund initiated on--
Action: tat shared 5 working days(UPI), 7-10 working days(credit card or debit card)
comm: apology done//ask cx to wait//cx agreed

feedback

Issue : cx asked for product info
Action : call// feedback taken
Comm : apology done// info shared

RPI denial

Issue : cx sked for refund
Action : replied on chat// RPI denial
comm : apology done// denial given as RA team.

ESCALATED

Issue : cx asked for pickup ESCALATED
Action : call // TAT 24-48 hrs for update
Comm : apology done // TAT 24-48 hrs for update.

chat dropped

Issue: cx didn't responded after opening
Action: na
comm: na

Issue: cx didn't confirm the order
Action: na
comm: then chat dropped




Issues : cx voice not coming voice glitch
Action : call back// call back error
Comm : apology done// cmn



Issues : cx dropped the call
Action : call back// call back error
Comm : apology done// cmn

Multiple Suborder :-

Issue : cx asked for refund Multiple suborder
Action : call // RL fill // req raised
Comm : apology done// TAT 24-48 hrs for update.

Apuc


Issue : Issue: product already picked up but not updated(APUC case)
Actionm : replied on chat//req raised
comm : apology done// cx went unresponsive while probing// chat dropped.

MAIL

@gmail.com
@Yahoo.com
@reffmail.com

CCA / CIP

Issue : cx asked for refund CCA marked
Action : replied on chat//req raised
Comm : apology done//TAT 24-48 hrs for refund//cmn



Manual case

50995
Issue: cx asked for pickup MANUAL
Action : replied on chat // Macro shared
Comm : apology done // guided cx to national courier //cmn