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Itinerary Number: 72598751310228
Handle Time: 24
Latest VA product: Flight
Summary: Cci to get the boarding passes for the past flights as a proof that they were on those flights
Strength: Agent: Did opening done on time//Responded on time//acknowledged the concern
Struggle: Agent should have checked for the e-ticket number and should have helped the cx with the same//If cx would still not be fine with that, then should have called the airline to check for other details//
Who Drove FUR?: N/A
Help Topic: 40674
Case Documentation: Yes
NPS Driver: Agent
Power Statements/Words Used: No
NPS Promoting Statements Used: No
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