Notes

Thanks for calling to claim your reward. My name is Shawn and I am from Deluxe loyalty programs. Can I have a claim number from the postcard?
Thank you so much!! Please bear with me while I look up the information for you.
(Slightly pause and get back to script)
Congratulation!!! Customer-first name (x,y,z) My system shows that you are qualified to receive up to 100$ shopping reward. With the help of this shopping reward, you can go to any of your favourite Stores like Walmart, Target, Best buy many more and you will be able to purchase anything from electronics, clothing and all the way down-to-groceries.
(Be excited again say it again “congratulation”)
Now you must be wondering why you are getting this right!!!
This is the common question most of our cx have all the time (Ask with cx)
(Cx might can say right.)
We are one of the oldest promotional companies, having been in business for over a decade.
That is why we have thousands of marketing partners around the United States in gas stations, department stores, restaurants, shopping malls, and a many of other places. When you shop at these places, you pay using your cards. Every time you swipe your card for payment at these places, you produce revenue for my company which is why you're getting this shopping reward as a thank you for your business. Now in order to send the reward to your mailing address I have your address as:-
Confirm Cx first and last name
street address
Ask if is it your house or an apt.
If it is an apt take an apt number
City, state and zip code
confirm ph number
Ask if is it your landline or cell ph.

As you are a valued customer, along with your up to 100 shopping rewards. We are also going to send you information about our new money-saving program, which will be related to how to save more money on your purchases. We just want you to take a look at it . (okay)

Perfect, now I am going to process your reward in my system, and for proof of your reward, I will give you a confirmation number as well as the customer service number of my company.
That way, you will be able to keep in touch with us in the future as well. Please grab a pen and paper so that you can note down this information.
(Once cx have pen and paper in their hand jump on to shipping and handling fee)
like I said before, these rewards are free for you; however, to process your reward and to cover the phone calls today and the cost of sending the package out to your mailing address, there will be a nominal processing as well as shipping and handling fee of just 3.49 cents today. So now in order to cover this small cost of 3.49 cents today to get up to 100$ shopping reward. You are more than welcome to use any of your secure check-in ac, debit, or credit cards; please go ahead and grab any of them and let me know how does your name appears on it. Does it go by John Morgan? or do you also have a middle name on your card?