Notes

A Few Barbershop Applying for grants Customer Service
One of my favorite places in the world may be the barber shop. While that wasn't always the case within my long haired mid teen years, as just a little kid I loved my barber. Bill was an excellent guy. He previously enough sense round the time I turned 10 to hear what I asked for in the form of a haircut, and what my mother told him to do. And generally both of us were happy with the results, although my mother had some abnormal obsession in me devoid of any bangs, but that's beside the point. Find out more didn't hurt that he had among those old fashioned coke machines and I got a dime to have a bottle of soda after my hair cut was done. Needless to say this was in the days when the family-run gas station still ruled the countryside. And quickie marts and corporate monolith gas and grocery marts hadn't moved too much from the cities.

As time passes, my childhood barber cut back his hours. He had had a long and successful career also it was a one chair sort of shop in a little South Western Pennsylvania town. Eventually, I went away to school and by the time I came back he previously retired completely. I had to visit find someone else to cut my hair.

Since I had a few extra bucks in my own pocket, I tried a number of the fancy salons. Sure they had these wonderful couches, candles, and each one of these other luxurious services. All of which were nice, which were adding income and margin with their businesses nonetheless it wasn't why I showed up there to begin with. Not unlike plenty of customers in the world, I knew what I needed. I'd listen to new ideas but by the end of your day I had a darn good idea of what my problem was. In this instance my hair was getting long and shaggy and I've about three wicked cowlicks on leading of my head alone. Because of that, I'm the kind of guy who knows how he wants his hair cut. I'm not searching for a new style and color. I don't care if I'm trendy or cool. I knew what I wanted, tried to communicate it clearly and it never once translated in to a repeatable output. They'd be too concerned about the art of their profession. It wasn't like I got a bad haircut; I simply didn't get what I needed. After a few years at places like this I went the chain haircut strip mall route.


There are chain hair cutting places around. They are expensive significantly less than the fancy salons. Rather than overstuffed couches, you can find plastic chairs in the waiting area. The list of additional services was limited, but again all I needed was a good haircut done my way. Sadly, despite being no problem finding, plentiful and affordable, the standard of their work was hit or miss. As a customer, not knowing what outcome to anticipate is simply frustrating also it doesn't make for good customer service. I possibly could never get the same person twice in a row. There was no consistency. https://pastelink.net/uoiqg7a2 cutting hair there have been new. barbers Upper East Side Manhattan isn't exactly bad. But while they had a license to hang on the wall, most had just finished school before few years. There is nothing wrong with being new, most of us have been at one point or another. Like a lot of individuals who have just finished school, they had the basic notion of what to do but they were missing the experience of how to refine things. There is not just a mentor there to greatly help them on the way. No-one truly skilled, which could offer insight and an experienced perspective.

Eventually, I ended up in a little old barbershop with 3 guys cutting hair inside it. Two old guys and the "new guy". In this instance, the brand new guy was one of the other guy's sons and he had been cutting hair for 22 years. Sure I wasn't out in the united kingdom anymore. And by the standards of my childhood barber shop it was huge. After all, there have been three barber's chairs. Even the new guy had experience and had over time come into his own. Not that his original mentors didn't still tell him what he was doing wrong. In time he had developed their own perspective and was the one I waited for again and again.
So what does some of this want to do with business and selling? Everything, in the event that you consider it right. Was the $60.00 hair cut six times better than the $10.00 one? No! Price alone didn't make it better, since it wasn't what I wanted. Had the people along the way given me what I needed rather than what they thought I needed, I'd be paying a premium for his or her service. I also would have bought into the other high margin things every once in awhile on the way. Were the strip mall $10.00 haircuts add up to the $10.00 barber shop cuts? No! Even though the price was the same, the customer experience and the quality varied greatly.

Instead, I found someone who listened and did what I asked. In case you ask what your customers want are you really hearing what they are saying? Or are you currently hearing it from your own perspective and failing woefully to meet their needs? It’s likely that there are a lot of corporate buyers and companies saying what they need and when you'd only pay attention to them and truly work to meet their needs and solve their problems then there is more business to be had than you'll have ever imagined. This is not about fancy questions or dazzling sales moves. It's about asking a few pre-determined questions, understanding the person you're speaking with and their real needs. Only after taking all that in can you apply your knowledge, expertise and perspective to make a good outcome for them.

So when I moved 5 states over a few years back and had to give up my barber just as before, I went about things differently. I drove at night half a dozen newly sprouted chain places, past the ornate and glamorous ode's to beauty which were extremely popular and found a straightforward little old shop in the center of town with three old chairs and three barbers. In the past, it fit my needs and this one did too. Your visitors are no different. Sure along the way there will always be the temptation to try something different, but a lot of people won't do this unless what they will have isn't really what they need and need.

Back the barber shop I was the only guy under 50 in the place the initial few times, but that didn't matter because they cut my hair right and delivered that same predictable result time after time. Ultimately as more new people moved to my town the common customer age came down, so now they will have guys like me who will hopefully still be needing haircuts long after the youngest barber retires. Recently they raised the purchase price from $11.00 to $13.00, but as far I'm concerned it might have attended $20 and I wouldn't have flinched. They're giving the same great service and exactly the same predictable quality each and every time I'm there. As a matter of fact, I've sent at least six guys there that are now regulars. Even if you are not obviously in sales you'll find nothing quite like referrals.

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