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* I can't do that, I am going to transfer you to another department
- Please let me take you to the right department so I can save you some time on the line and we can continue assisting you on this topic.***
* Hold on (silence gap of 2 minutes)
- Excuse me, Mr/Ms customer, can I put you on hold for two minutes while I check this out/confirm this information for you?***
* You have to submit your ticket online on your own
- To continue with the claim, you need to submit your ticket online, let me guide you through it.
* We have no system, I cannot assist you, call later
- I apologize for the inconveniences, right now we're experiencing an internal outage, is it ok if I reach out to once the system is back and running?***
* Hhmmm tbh, idk
- Let me verify that information for you, please stay on the line with me***
* I can't do that, I can only send you an email, that's it
- My recommendation here would be for me to send you an email with all the information we've discussed on this call, are you ok with that?***
* This is not the way we work, usually it takes 3 days for us to receive your information from the re-seller.
- There is a 3 day timeframe for us to receive the information from the re-seller, let me schedule a callback so we can follow up on your request,
I'll continue assisting you personally.***
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