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Example 1. Responding to Loan Declinations
(Customer Name)
Hi Good Day!
Thank you for reaching us about your concern.
I am really sorry that you're having an issue regarding the decline related to your credit score. I'll be happy to check your account and see what I can do to assist your concern.
Based on our records, the reasons why your loan cannot be approved, because you have applied a loan through CASPER, you have no previous affirm loans.
Also our partner bank cannot approved the loan you requested due to your credit score.
For more information regarding why we are unable to help you with this please access the link in the email you received.
We sincerely apologize for any inconvenience this has cause you.
Lea, Bautista
Affirm Care Canada
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