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°What are the characteristics of an effective communication?
°How can you let a Cx know that you are listening to what is being said?
° What is our Cxs expectation in the communication cycle point of view?
°What factors can cause you to send information to the receiver that can be confusing or unclear?
°How does nonverbal communication affect verbal communication?
°How can you set clear expectations with a cx?
Team 2
°What factors can stop a message from being received clearly?
°Does your tone of voice affect the message that you are trying to send?
°Do you think that the words and phrases you use impact the message you are trying to give? Yes/no, and why?
°Can yours and your Cx thoughts and feelings affect your communication before it even starts?
°Is there such a thing as “positive and negative language”?
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