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PRATHAM
d9279fbe-8031-4b78-b879-0d01472ea3f3
72614622325833
cx wanted to cancel the flight for refund due to hurricane in Tampa// cancelled the reservation, entered the waiver but refund was not allowed only changes were allowed//cancelled the processed refund //hence called airline to retrieve the flight // Richard//Dallas//MRM// told the same flight not available, diff timing flight is available/hence called cx to confirm//cx didn't picked up the call//hence told richard to reinstate the available flight as only one seat was left on the same date//dropped email to cx informing all the same to the cx //

PARTH
0643d0c5-2b3e-4ee4-a5be-7a55c14f3874
72638503109200
cx wanted to raise the complaint against the car rental as she was charged extra and racism was there and the car was not fully charged she had to face anxiety as she was there with the kids so she was asking for the refund that was charged by expedia and extra amount that was charged by the rental as well as she was not happy called the rental services have an word with victoria she said the booking is not yet closed so informed the same to the pax and ask the pax to wait for 72 hours

Kairongwibou Nheng
CALL ID: ba4994f4-407d-4dc9-bed0-3f8afcc431a1
ITR: 72613914692468
PNR: M9Y2C
reason to call al: as per the case note it is mention that we have to call airline again after getting death certificate//
     
 
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