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Itinerary number 72540209609818
Conversation ID 4c326abd-a6de-4d9f-96cb-c8ad4aed9154
Name John B. Selsing
Call back number 19202296061
PNR LDN7PS
Time - 10 am Est to 8 pm Est
Case notes: cx wanted to change the flights with American airlines changes permitted cx wanted to change the destination instead of TYS TO LAX cx wanted to change it to ATW LAX unable to make changes due to farelogix error called airlines they said they will charge 50 USD as an exchange so no further action taken
MUNMI
41bb3225-4aa7-4139-b4e2-198a07c8e73e
72567354800037
cci for the cancellation due to wildfire but the farelogic was not working call AA airline agent name jason location dfw said they will cancel but refund has to be proceed with expedia and we are not able to do due to farelogic issue said we will call back as per Los Angeles 10.am local time on Thursday because pax is not available on Wednesday 857056424
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