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WHERE IS MY ORDER? (WISMO)
* Identifying and resolving common tracking scenarios after placing an order.
Why the customer has multiple shipments?
- the merchandise is being sent to multiple locations.
- the products are from different warehouse.
STATUS - shows if the order is in process, printed, shipped, preparing for shipment in transit, etc.
SHIPPING DATE- indicates when the fulfillment location sent the package to the customer.
SHIPPING SPEED - reflects the delivery method chosen when the order was placed.
1. Standard
2. Premium
3. Express
4. SDD
SHIPMENT TOTAL - the total for that shipment.
PEDICTED DELIVERY DATE- reflects the date we provided to the customer during the placement
SHIPPING LOCATION- (1) Vendor will ship the merchandise out to the customer (2) Warehouse sends the merchandise; you will see the fulfillment locations. (3) If the store ships the order, the store's name will be listed.
STS- Ship to customer (first and last name and email)
BTC- Bill to customer
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