Notes

STRATEGIC

KAT (KEY ACCOUNTS)



AB INBEV INDIA (LIQOUR)



VALIDATION-SYSTEMATIC APPROVAL BLOCKING.

MODE OF PAYMENT-

ICCR- AIR & OTHER

HOTEL- ON ACCOUNT

USERS- 6418



1. CROWN

2. SAB MILLER

.1 & 2 HAVE SAME POLICY

. SELF BOOKING RIGHTS REVOKED

3. GCC



VALIDATION- NO APPROVAL

MODE OF PAYMENT: ICCR FOR ALL

AMENDMENT ALLOWED

INSURANCE ON REQUEST ONLY



NO PAID MEAL & PAID SEAT SERVICES



FEE OF INR 500 FOR RAIL RESERVATION (INFORM ABOUT THE SAME TO THE CX)

POINT- TO- POINT PUSHBACK



EMPLOY HAS ARRANGER & SELF BOOKING RIGHTS BUT NOT FOR GUEST.



QUICK REFERENCE GUIDE FOR BOOKING RESERVATION/ IF RESTRICTED LOC OR NON-COMPLIANT/ IF THE CX STATES OF HAVING APPROVAL (WE CANNOT ASK FOR PROOF BUT WE CANNOT BOOK BLACKLISTED ONES) CHECK QRG SHEET FOR BALCKLISTED INVENTORY.

HOTEL: MAURITANIA & SENEGAL BLACKLISTED.

FOR VISA REDIERCT THE CX FOR VISA QEURY FROM CONTACT IN QRG.



RECKITT BENCKISER (MEDICINE)



VALIDATION MODE: NON-COMPLIANT APPROVED-BLOCKING.



PAYMENT REMARKS: ON A/C FOR ALL PRODUCTS EXCEPT HOTELS, WHICH IS ON ICCR.



USERS: 13386

NO CONTINUATION TO USE ACTIVE PROFILES/



TRAVEL INSURANCE TO BE ISSUED AS MANDATORY FOR INTERNATIONAL FLIGHTS.WBMI (WEB BOOKING MANAGEMENT INTERFACE) SEND NOTIFICATION.



ONLY NON-COMPLIANT MUST BE APPROVED. WITHIN POLICY BOOKINGS WILL GET CONFIRMED & A NOTIFICATION WILL BE SENT TO THE APPROVERS.



PUSHBACK IS ALLOWED FOR A POINT-TO-POINT RESERVATON HOWEVER NEVER PUSHBACK.



FOR ANY GUEST BOOKING RESERVATION, DO WE CHECK WITH THE ARRANGER FOR WHICH GUEST PROFILE WE SHOULD BOOK THE GUEST THE GUEST AS THE COMPANY HAS MULTIPLE GUEST PROFILES, DEPARTMENT WISE.



NEWELL BRANDS INDIA

(STATIONARY)



VISA VENDOR: UDAAN

VALIDATION MODE= NO APPROVAL; IF OUT OF COMPANY POLICY, APPROVAL FROM LINE MANAGERS.



GERALDA & GARIMA USUAL ARRANGERS, WHO WOULD CALL IN CASE OF ANY ASSISTANCE IN THE BOOKING.



PROFILE CREATION REQUESTS WOULD ONLY COME THROUGH GERALDA ALONG WITH THE FILLED FORM & OFFICE IS RESPONSIBLE TO CREATE THE REQ PROFILE.



USERS= 500



UBER INDIA





VALIDATION MODE: NO APPROVAL

MODE OF PAYMENT: ICCR FOR ALL, EXCEPT RECRUITMENT TRAVEL GROUP ON A/C.

NO PUSHBACK

IF THE COMPANY CARD IS NOT AVAILABLE CX CAN USE ICCR.

GUEST BOOKING CAN BE MADE WITHOUT ANY ARRANGER

DO NOT ASSIST FOR PAID MEAL, SEAT.

SOME AIRLINES ARE RESTRICTED BY UBER, WE CANNOT BOOK OFFLINE RESERVATION FOR THES AIRLINES (INFORM THE CX TO SPEAK WITH THE COMPANY SECURITY TEAM AS RESTRICTED BY UBER).

THERE ARE CERTAIN LOCATIONS RESTRICED INFORM THE SAME TO THE CX.

NO AMENDMENT

UBER ALLOWS SOME TRAVELLERS TO BOOK IN BUSINESS CLASS BY HR



IF CX CONTACTS US TO BOOK IN BUSINESS, WE WILL BOOK WITHOUT ANY MEDICAL CONDITION.

FOR @EXT.UBER.COM WE WILL INFORM, WE CAN MAKE A RESERVATION BUT THE PAYMENT SHOULD BE MADE FOR EMPLOYER OF RECORD

COMPANY ON SSO MODE

A SELF BOOKER HAS THE RIGHT TO BOOK A GUEST RESERVATION AS WELL BUT REQUIRE A PERSONAL CARD

FOR TRAVEL INSURANCE REDIRECT TO UBERHUB

NSB BOOKING OFFLINE



*WORKDAY (SILENT A/C)

VALIDATION MODE: NO APPROVAL

SSO

MODE OF PAYMENT: ICCR FOR ALL

FOR GUEST BOOKING REFER TO GKB ARTICLE

BUSINESS & FIRST IN NON-COMPLIANT.

FOR TRAVEL POICY RE-DIRECT CX

FOR REISSUE CHANGE JUST NEED REASON FROM CX TO PUT IN OOP

SELF BOOKING RIGHTS

FOR GUEST BOOKING WE CAN BOOK PAID OR PERSONAL AS WELL.






TRAVEL DIRECTOR

TD

SELF BOOKING RIGHTS



ARRANGER

ARRANGE TRAVEL FOR OTHERS

GUEST TRAVELLER ARRANGER

NEW HIRES BOOKING (EG FOR INTERVIEWS)

FLEXIBLE ARRANGER

BOOKING FOR ANYONE

GUEST MANAGER



APPROVER

APPROVAL MATRIX/ SYSTEMATIC



STRATEGIC: - MORE SERVICE CHARGES/ MORE PRIVILEDGE (FOR PREMIUM CX)/ PROVIDES MORE BUSINESS.





VALIDATION MODE: - TO SET A COMPANY POLICY FOR ITS APPROVAL



VALIDATION MODE



NO APPROVAL

NO APPROVAL REQ FOR BOOKING

SYSTEMATIC APPROVAL BLOCKING (CG)

RESERVATION WILL BE ISSUED ONCE TRIP IS APPROVED/ EACH & EVERY APPROVAL. WILL GO FOR APPROVAL/ EXCEPTION FOR LCC DEPENDS ON THE PROFILE/PROFILE CONFIGURATION SETTING

SYSTEMATIC APPROVAL

NON-BLOCKING

RESERVATION WILL BE BOOKED WITHOUT ANY APPROVAL & SYSTEM WILL SEND FYI TO APPROVER.



NON-COMPLIANT TRIP APPROVAL-BLOCKING

ONLY BOOKING OUTSIDE THE COMPANY TRAVEL POLICY WILL NOT BE ISSUED UNTIL APPROVED.



NON-COMPLIANT TRIP APPROVAL NON-BLOCKING

ALL THE RESERVATION WILL BE BOOKED & ISSUED, ONLY

NOTIFICATION WILL BE SEND TO RESPECTIVE APPROVERS IN CASE OF OUT OF POLICY RESTRICTION.















MODES OF PAYMENT: -



MODES OF PAYMENT: -



ICCR

INDIVIDUAL CREDIT CARD



ON ACCOUNT

EGENCIA COMPANY CARD/ EGENCIA ACCOUNT (WILL BOOK ON EGENCIA’S A/C) & THEN WILL SETTLE WITH BILL)



COMPANY CARD

VIRTUAL CARD, NO PHYSICAL CARD. (EG: - BTA CARD (CORPORATE CARD) – CAPGEMINI, LODGE CARD- DIFF



HR FEED: UPDATION, DELETION OR ANY

KIND OF MODIFICATION/ DAILY WORKING DAY.



AGENT AMEND PROFILE: ANY KIND OF RECTIFICATION/ IF YES PROPER VALIDATION.



PERSONAL TRAVEL: USUALLY NOT SPONSORED BY THE COMPANY.



SSO: SINGLE SIGN ON. (EG; INDIGO, SPICE JET).



KIND OF RESERVATIONS: -



USING A WEBSITE OR ONLINE

TC (TRAVEL CONSULTANT)

ASSISTED

NSB OR OFFLINE

(NON-STANDDARD BOOOKING)

CX MAKES ON HIS OWN

CX CONTACTS US FOR BOOKING.

NO RECORD ON CCI NOR BOOKED ON CCI.



WE BOOK

WE BOOK






STRATEGIC CG

( CAPGEMINI ) SINGLE USER



SINGLE ACCOUNT



BUSINESS UNIT HEAD:

BUSINESS HEADS ARE THE PEOPLE WHO ARE LEADING VARIOUS PROJECTS/ PROCESSES & ARE WHOLE SOLE OWNER OF THE BUSINESS. HENCE, THEY ARE CALLED BUSINESS UNIT HEAD.



VALIDATION MODE: SYSTEMATIC APPROVAL BLOCKING- PROJECT BASED APPROVAL



MODE OF PAYMENT: AIR & OTHER AMEX BTA, HOTEL -ICCR (Individual Credit card)

UPDATION YES

PERSONAL TRAVEL: NO

SSO

CC2 BASED APPROVAL



190658-USERS

MOSTLY DEPENDENT TRAVEL



FRENCH, MNC, OCT 1967.

SUBSIDIARIES: - ARICENT, ALTRAN, SOGETI, LIQUIDHUB.

SACHIN DUBEY, SWAPNA PRABHAKAR, N RAJESH, ARUNA YADAV.



APPROVAL MODE:

SYSTEMATIC APPROVAL BLOCKING MODE (FOR TRAVEL PROJECT CODE IS TO BE USED).

INSURANCE: WE DO NOT MAKE/ IF THE CX INSIST WE REDIRECT THE CX TO THE TRAVEL TEAM/ EMAIL: [email protected]











TRAVEL POLICY EXCEPTION MANAGEMENT – CABIN UPGRADE REQUEST



TRAVELLER GROUP

AIR CABIN CLASS

APPROVER

PAYMENT AIR

HOTEL

GRADE A-D

ECONOMY

PROJECT MANAGER

AMEX BTA

ICCR

E

ECONOMY

LINE MANAGER

AMEX COMPANY CARD

ICCR

F

ECONOMY

NO APPROVAL

AMEX COMPANY CARD

ICCR

TRAVEL POLICY EXCEPTIONS MANAGEMENT



DEVIATION AMOUNT

(IF THERE’S A DEVIATION WE CAN GO AHEAD & MAKE THE RESERVATION)

DOMESTIC TRAVEL INR 500

INTERNATIONAL TRAVEL USD 100



CHANGE IN CABIN CLASS

ECONPMY CLASS TO PREMIUM ECONOMY CLASS- BUSINESS UNIT (BU) HEAD APPROVAL REQUIRED

ECONOMY CLASS TO BUSINESS CLASS- CFO APPROVAL REQUIRED (SUJIT SIRCAR)



REISSUANCE APPROVAL

ONLY FOR FS



APPLIES ONLY TO CG INDIA- FS (GRADE A TO D)

LESS THAN INR 20000: PROJECT MANAGER

MORE THAN INR 20000: BUSINESS UNIT (BU) HEAD.



PROJECT CODE NOT LISTED

IF CODE IS NOT MAPPED, CX NEEDS SHARE ALTERNATE CODE & APPROVAL FROM THE RESPECTIVW PROJECT MANAGER.

IN SUCH SCENARIOS, TKT WILL BE ISSUED UNDER ICCR & PROJECT CODE WILL BE FOR THE VALIDATION PURPOSE.





DIVIDED INTO 5 ENTITIES: -

ENTITY NAME

ENTITY DESCRIPTION

1. CG IN-NON BSV-FS(ACIS)

BUSINESS UNIT MANGES MAJOR TECH PROJECT/ LARGEST & MAJOR.

2. CG IN BUSINESS SERVICES

SUPPORTS BUSINESS OUTSOURCING SERVICES.

3. CG IN FINANCIAL SERVICES (FS)

SUPPORTS WITH BANKING, INSURANCE, CREDIT CARDS.

4. CG IN LIQUID HUB (LH)

WITH BUSINESS TO IMPROVE CURTOMER EXPERIENCE & DRIVE GROWTH.



5. CG IN ALTRAN & ARICENT

FORMERLY KNOWN AS ARICENT, RECENTLY ACQUIRED BY CG.





FOR DEPENDENT TRAVEL: -

FOR DEPENDENT TRAVEL WE WILL FIRST FIVE THE ARRANGER RIGHTS TO THE CX/ THEN BOOK THE GUEST RESERVATION FOR THE CX BY CREATING PROFILE OF DEPENDENT FIRST/ SELECT PROFILE MAKE RESERVATION/ IF IT IS ALREADY APPROVED.



CG GUEST HOUSES



DEPENDANT TRAVEL

MUMBAI, PUNE CAMPUS.



ANYONE CAN REQUEST FOR GUEST/ DEPENDANT TRAVELER BOOKING

NO LIVE INVENTORY

SD TEAM IS EXPECTED TO PROVIDE ARRANGER RIGHTS & PROCESS THE BOOKING FOLLOWING STANDARD BOOKING PROCESS.

NOT APPLICABLE FOR GRADE F EMPLOYEE

ONCE THE BOOKING IS PROCESSED, ARRANGER ACCESS FOR MAIN TRAVELER NEEDS TO BE REMOVED (OLD PRACTICE)

ONLY FOR COMPANY EMPLOYS NOT FOR DEPENDENT

DOCS FOR DOMESTIC: DOMICILE, IDENTIY PROOF.

DOCS FOR INTERNATIONAL: BIFURACTION IN THE PRICES FOR DIFF TYPE OF TRAVELLERS.





IMPORTANT POINTS TO REMEMBER



HOTEL OPTIONS

WE SHOULD ALWAYS PRIORITUZE CORPORATE RATES

NON-STANDARD HOTELS

OYO & TREEBO ARE BLOCKED ONLINE

IT SHOULD NEVER BE BOOKED ONLINE IF AVAILABLE RATHER SHOULD BE REPORTED TO EGTS (EGENCIA GLOBAL TECHNICAL SUPPORT) & SPM IMMEDIATELY.

PRICE MATCH GUARANTEE

EGENCIA’S PRICE MATCH POLICY FOR AIR BOOKINGS

GUARANTEE DOES NOT APPLY FOR HOTELS




EURO RAIL

WHILE SENDING THE QUOTATION IN THE PRICE DETAILS, WE WILL ALSO SEND 5% OF THE TOTAL TKT AMOUNT. / UPDATION OF THE CARD DETAILS THEN INITIATION AS THERE’S ONLY ICCR FOR EURO RAIL/ WE WILL PAY & THEN WE’LL CHARGE THE CUSTOMER WHILE WE RAISE BILLBACK/



LEGACY PROCESS: -

WE MAKE OFFINE & THEN INSERT

IRCTC

NO HIGHER RAIL BOOKINGS FOR CG/ NO CG/ CORE & CAT ONLY/ TRAIN TEMPLATE/ BLANK TEMPATE TO BE SHARED WITH THE CX/ SHARE TEMPLATE WITH THE CX/ THEN CX WILL SHARE IT BACK WITH US FILLING IN THE DETAILS/ AFTER CHECKING THE AVAILABILITY WE WILL SEND THE PREFERENCE OF THE CX TO VENDOR/ ONCE TKT IS BOOKED & SHARED WITH EGENCIA, RAISE A BILL BACK FOR TKT AMOUNT + 1.5 %+ 118 INR

SUPPOSE 2400

1.5% (CREDIT CARD SURCHARGE) + 5 % + 100 (SERVICE+ 18 GST ON THAT) (CHARGES BY VIJAY GARG)

EG: - 2400+ 36+ 1187= 2554

WE WILL CHARGE 5 % SERVICE CHARGE ON THAT FROM OUR END

WHICH WILL COME AS 2790 IE 236



NO MODIFICATION/ ONLY CANCELLATION & REBOOKING/ WE WILL ASK THE CX FOR THE TKT COPY/ THEN WE WILL SEND EMAIL TO VIJAY GARG/ HE WILL CANCEL/ WE WILL RAISE REFUND FORM/ WE WILL HAVE TO ATTACH THE TKT FOR REFERENCE PURPOSE/

RAIL VENDOR: VIJAY GARG

EMAIL: [email protected]




INSURANCE: -

FOR ALL NON-STRATEGIC A/C UNLESS SPECIFIED IN MISCELLANEOUS REMARKS/ INSURANCE FOR A TRAVEL BOOKINGS SUCH AS DUMMY FOR VISA PURPOSE.



PROCESS: -

CHECK COMPANY TRAVEL POLICY/ SHARE INSURANCE FORM/ CHECK FOR CC DETAILS IN PROFILE/ IF NOT AVAILABLE, ASK THE TRAVELLER TO UPDATE THE SAME IN THE PROFILE BEFORE ISSUANCE/ ONCE THE CX SHARES FILLED FORM, USE THE INSURANCE LINK (allianztravel.in)/ CLICK ON BUY POLICY/ BUY NEW POLICY/ ISSUE BY DEFAUT THE CHEAPEST ONE/ TO INITIATE THE INSURANCE FOR THE TRAVELLER/ BOOK SILVER INSURANCE UNLESS SPECIFIED SUCH AS PLATINUM/ INSURANCE CHARGED ON THE SAME PRODUCTS AS ALL PRODUCTS AS CHARGED FOR ALL/

CANCELLATION: -

MANAGE POLICY/ SEARCH WITH POLICY NUMBER/ ENDORSE (MODIFICATION) & CANCEL/ CANCEL 24 HRS PRIOR TO THE ORIGINAL DATE OF INITIATION/ CHANGES WILL REFLECT ON THE PORTAL WITHIN 48 HRS/ IF TRAVELLER IS REQ FOR AN INSURANCE WHEN THE TRAVEL HAS ALREADY STARTED, WE WILL SEND FILLED PRIME PROPOSAL, GOOD HEALTH FORM & INSURANCE TEMPLATE & PASSPORT COPY/ CX WILL SEND

FOR NON-INDIAN: -

SHARE FILLED TRAVEL PROPOSAL FORM/ OCI CARD/ PASSPORT COPY/ INSURNACE TEMPLATE WITH THE VENDOR TO ISSUE A NEW INSURANCE.