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Itinerary: 72634765037405
Convo ID: da22e3a5-14da-4339-9e18-611d3bab7111
AOB Approved by: Sunny/Kirpan
Case: cci for OB flight as their names are not in check in list at airport//non of travelers name in check in list//AerLingus agent at airport informed cx that Expedia hasn't paid airline hence they didn't confirm the booking//called T3//T3 agent Enrique location: ElSalvador advised to contact airline to confirm why the booking wasn't confirmed and if anything can be done about it//AerLingus agent denied the request//called T3 again//T3 agent Elena confirmed to ask pax to make a purchase for ticket and send receipt so T3 can refund the ticket//Cx insisting for 26 August flight but no flight available//offered $50 OneKey cash for inconvenience but cx not agreeing and insisting for 26 August flight//T3 agent Elena advised to transfer cx to her so can explain//transferred to Elena
Vendor notes: Airline agent Susan (SF) New York informed that booking wasn't confirmed as airline never received the payment as credit card declined and nothing can be done about this booking now as there is no seat available for this flight and only option is to buy new ticket for all 4 pax
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