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cx came to get the refund for the no show flight, agent did good opening/proper recap/ did not check the airline policies for the no show and redirected the cx to the airline/also provided the correct info for the baggage refund//nfat
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a2591030-9289-4992-8b3a-9b3c28244803
cx came to cxl the flights//agent did the recap and provided the cancel policies //non refun and credits available with 100 usd fees//cx agreed//agent did the cancelation//cx went unres//agent did not called back the cx or sent the email to provide the confirmation of credits//chat closed.
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aa4b9140-090b-4a8e-aa84-3f5dabce07f4
cx came to get the refund for the double charge//agent did proper recap and checked the tools properly for the charges and provided the info for pending charge and amount will fall back//cx agreed and satisfied//chat closed.
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df8cec4d-2f42-4612-8012-7609fe312150
cx came to update the DOB and make the correction in the name for the pax//agent did the good opening and recap//checked booking and made the DOB change successfully and provided the name correction form to the cx for the name correction//cx ok/chat closed.
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5b1e6460-65d5-461a-b151-9c50485c886e
cx came to get the confirmation for the booking//agent provided the details via email and for LCC provided the chat link //agent did follow the policies//cx ok/chat closed/
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498b6708-a2d7-4ae3-b6e0-97eee02731d7
cx came to get the confirmation for the booking asit was not showing up on expedia //agent did checked the booking by itinerary //also on the airline website//agent informed the cx to check from the airline website//agent handled the cx very well.
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