Notes
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Radhey Radhey
[email protected]
snap@1234
86100576 manual case share details by harshit sir
C Zentrix-4016
issue-
action-
comm-
C Zentrix-4016 || customer updated
issue-
action-
comm-
non calling hrs
Delhivery
Xpressbees
Shadowfax
Ecomexpress
C Zentrix-4016
issue- Shipped together
action- call connected || mail marked
comm- share tat 48 hrs
C Zentrix-4016
issue- order id not mention
action-call not connected || mail marked || cx details not present
comm-ask for order id via email
C Zentrix-4016
issue-undelivered case
action-call not connected || mail marked || FNDR fill
comm-share info via email about undelivered case
C Zentrix-4016
issue- return related
action-call connected || mail marked
comm-share info via email || referred to service centre
C Zentrix-4016
issue- return related
action-call connected || mail marked || RPI not initiated
comm-share tat 24 to 48 hrs after images receive
C Zentrix-4016
issue- RTOed order complaint
action- call connected || mail marked
comm-share info via on call and mail regarding RTO order
C Zentrix-4016
issue- payment related || failed transation case
action-call not connected || mail marked
comm-ask for order id via email
C Zentrix-4016
issue- RPI denied case
action-call connected || mail marked
comm-denial given as per RA remarks
C Zentrix-4016
issue- Complete item missing
action- call not connected || mail marked
comm-share info via email as per details
C Zentrix-4016
issue- Irrelevant case
action- na
comm- na
C Zentrix-4016
issue- order related
action-call not connected || mail marked
comm- share info as per recent details via email || share tat asap || share courier team name || apology done
C Zentrix-4016
issue- out for delivery
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email
C Zentrix-4016
issue-return related || pickup related
action-call not connected || mail marked || Rl fill || image recevied in this case
comm-share tat 2-3 days || share courier partner
pickup address-
mobile number-
C Zentrix-4016
issue- return related || out for pickup
action-call not connected || mail marked
comm-share tat 9am to 6 pm for pickup || share courier partner name
C Zentrix-4016
issue-deletion of the account
action- call not attempted || mail marked
comm-share tat 48 hrs via email
C Zentrix-4016
issue- refund related || refund done
action-call not connected || mail marked
comm-share info via email
C Zentrix-4016
issue- CATP case
action-call not connected || mail marked
comm-denial given via email
C Zentrix-4016
issue-apuc case
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat
C Zentrix-4016
issue- CIP Case
action- call not connected || mail marked
comm-share tat 24 to 48 hrs
C Zentrix-4016
issue- Manual Explained case || cx sent the product manually
action- call connected || mail marked || courier receipt present in this case 86172751
comm-share tat for Post office amount 24 to 48 hrs || and guide to again sent the parcel Manual If in case return the product with our hub so sent again manually with national courier team
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