Notes
Notes - notes.io |
Documentation- material that provide official information
Why document?
Reason- reason of the call
Action- actions towards the concern , things that you quote and provided to the member during call
Resolution- indicate if the member understood everything and had no further questions
AMBETTER DOCUMENTATION
-Every time we receive a call or open an interaction it is expected for us to document what went on during
BUZZ SOFTPHONE GUIDE
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