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***********************************************PROTRACTER OF DETRACTOR******************************************
1.I completely understand your situation as I am also a customer at some point, I am working from home and my daughters are doing online schooling, we also totally depend upon Internet to work. Please be assured I will surely help you to get this fixed for you.
You have reached to right agent. I will help you with nest possible resolution on chat.
2. I totally understood your concern. No worries, let me pull up your account records then we'll check what best can be done in this case.
3. I regret to know that you're not getting proper internet speed as per plan. I can understand the Importance of stable Internet connection as it is important for tasks and assignments completion.
4. I completely understand your concern. I surely will try my best to get this sorted over the chat.
5. Certainly I acknowledge your patience. I am trying my best to resolve the problem as quickly as possible. Please stay connected.

*************************************************CONFIRMATION*******************************************************
1. Could you please confirm your modem CMAC address, which you can find on back or bottom of your modem on white sticker.
2. Could you please check all the connections from back of your modem. All should be tight and secure.
3. Could you please confirm your modem light status? Is it On Off or Blinking?
4. Could you please confirm your cable box Serial Number (SN), which you can find on back or bottom of your modem on white sticker.
5. Do you see any error message or code on TV screen?

************************************************TROUBLESHOOTING****************************************************
1. System is indicating that there is something wrong with the modem boot file, let me updating and synchronizing it, it
will take 2-3 minutes, please stay connected.
2. I am updating your whole network and service module, it will take 2-3 minutes, please stay connected.
3. I would request you to unplug the modem from wall outlet and power supply, wait for 30 seconds then plugin back, please let me know once done.
4. I would request you to please remove the power cord from the wall outlet and wait 40 to 50 seconds, then plug it back in.
5. An automated check is communicating with the modem to register it online. It will take 3-4 minutes, please stay connected.
***************************************************UID RESET**********************************************************
1. Before we start with password reset, May I know are you connected with your In-home Xfinity Wi-Fi/Network.
2. As I can see you haven't updated any third party email or contact on your user profile to receive the password reset link.
3. Let me update it for you. Please confirm the email or contact number you wish to update on your user profile.
4. I have updated the phone number/email, please click on the link you have received to verify the email/phone number.
5. Please visit following link to reset your Xfinity account password : https://idm.xfinity.com/myaccount/reset
6. Once you visit the link, perform the following 3 simple steps:
a) Enter your username.
b) Enter the captcha code shown on screen.
c) Select the phone number or non comcast email address through which you have chosen to reset the password. Then enter the reset code sent to your phone number or non comcast email address. Finally enter your new password.
Confirm on you are done.

***************************************************TECHNICIAN********************************************************
1. We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue.
2. Please be assured I know you are in a situation as I am a customer myself I will try my level best to get you the best soonest technician slot available on my priority.
I am checking for the earliest availability of technician to fix this for you.
3. Please help me with the best contact number to schedule the technician.
4. We have a technician available on 10/11/22 08:00AM to 10:00AM. These are the earliest time slots that I could get for you as all the slots earlier than these are completely occupied. Is this fine with you?
5. If you are not available for the technician visit then anyone can be there who speaks english and is above 18 years.
They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you
You will also get an email with all the details of appointment scheduled.
6. I have successfully scheduled the technician visit at your place and this is the ticket number for your reference:
7. You can download the Xfinity My Account app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.

*****************************************************WAITLIST*********************************************************
1. I will also add you to priority waiting so that if any of the visit of other customer gets cancelled then the technician may contact you in place of that.
Thus you can have your technician before the estimated time and this will help you to resolve your issue within shortest possible time.
2. I have also added to you on the waitlist so any earlier cancellation slot will be yours. So that your issue get resolve as soon as possible.
3. I have already confirmed the soonest slot, however I will put you on waiting list to for the sooner appointment, the tech will contact you prior to the visit to confirm your availability at home.

**************************************************ORDER PLACED******************************************************
I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.

****************************************************XFI COMPLETE*****************************************************
As I can check your data usage is very high and you do not have unlimited data, as you are our valuable customer If you want I can help you to get unlimited data in just $11/mo, which usually cost you $30/mo. So that you can enjoy unlimited streaming and gaming without even worrying about the data limit and you can save your money for not getting extra charged when you exceed your data limit.

****************************************************SELF HELP*********************************************************
Xfinity Xfi App
I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.
I would suggest to give it a try. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview

Xfinity Hotspots
Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.
Save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

You may take advantage of our Xfinity Hotspot. The Xfinity Hotspots can definitely save your day as it's available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password.

Xfinity My Account App(Cable)
Most service issues can be fixed with troubleshooting via My Account app. For future use, I would recommend to try using the My Account app to fix cable services. Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input.
My Account App is available on Google & Apple Store & can be accessed using Xfinity User ID & password. The app is exclusively for Xfinity customers & it is very user friendly. To know how you can easily troubleshoot via My Account, please visit the link : https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting

Xfinity My Account App(Internet)
You can also try to fix internet issue, check for service outages, pay bills, manage your account online - all on the Xfinity My Account app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.
All you need is Xfinity User ID & Password to login. It is easy to troubleshoot, when you have time visit the page https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting.
You can manage your account along with troubleshooting via My Account App. Please visit the link to know more about this amazing App, https://www.xfinity.com/support/articles/do-my-account-app

*******************************************************NPS*************************************************************
1. I want to thank you for your time and patience while resolving your concern.
2. You were very patient and co-operative throughout the chat, probably the best customer I had today.
3. Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.
4. I thank you for your patience and cooperation till now without your understanding and cooperation this can't be done.
5. You have been very kind and cooperative on the chat. Customer like you makes us strong.
6. It was delightful experience to have such an amazing customer like you on chat. Thank you for the opportunity and patience and being a wonderful troubleshooting partner.
7. You have been very patient and amazing with me today, certainly the best customer I had today. I hope that all the issues are addressed.
8. Is there anything else I can assist you with? As I do not want to close this chat without acknowledging all of your concern.
9. Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day

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