Notes

Acknowledgement and Apology:
I highly appreciate your efforts prior this chat. Let me take care of this for you : )
I do understand your concern about the issue you are experiencing with your AAA.
I apologize for the inconvenience, I definitely will make sure that it gets addressed immediately.
I apologize for the inconvenience. Let me help you right away with your issue.
I really apologize for all past bad experience. This is not the experience we want to deliver. Please allow me a chance to once to overturn the situation. I will try my best to resolve this and get everything sorted for you.
I do understand, This is not a good situation to be in and As a consumer myself, I completely understand the importance of working internet/Cable/Home phone service.


Assurance:
I completely understand you. I will make sure that this will be the last time that you'll chat about this issue.
I know how it feels when things are not working the way it should be however please be assured as I will give my best efforts to get it fixed for you at the earliest on priority.
Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.
No worries, I'm here to help you and be rest assured as I'll make sure that your concern is addressed properly over this chat which would probably change your mood as well.


Additional Information:
Could you please help me with your First and Last name along with your complete service address and zip code?
Please let me know the user id you are trying to reset the password for.
In order to very your account please help me with last 4 digits of your SSN/Stored payment method.


Appreciation:
Thank you for providing the information.
Thank you for providing the details and I appreciate your efforts over the chat.
I highly appreciate your time and patience over the chat.


To avoid disconnection:
Please keep responding to the chat to avoid disconnection or to be active on the chat.



Troubleshooting:
Let me troubleshoot your device and if required I will set up a technician visit for you.
How long have you been getting this issue and were there any troubleshooting steps performed earlier?
Please let me know if you are using additional router with the modem?
Are you experiencing this issue on a wired connection, Wireless or both?


BAXA:

1. Hotspot:-
Meanwhile I would also like to inform you that during the service interruption, as an alternative you can also access Xfinity Hotspot.
All you have to check the hotspot location map online at wifi.xfinity.com or download the Xfinity WiFi Hotspots app from the App Store or the Goggle Play store.
After downloading the Xfinity hotspot app or visiting the link you need to click on the 'Find a hotspot" tab and enter address, city, state or ZIP code to find a nearby hotspot.
There will be no charges for you to use it and it is free of cost with Xfinity internet service. All you have to do is to connect using your XFINITY user name and password.



Xfinity Flex:
In the Xfinity flex you will search less and watch more with Xfinity Flex, a voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place.
Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies, shows and more without switching apps or inputs. Flex offers one-stop search and control with the award-winning Xfinity Voice Remote.
New Xfinity Flex customers will be charged a one-time $15 Flex Activation Fee (plus tax). One Flex box will be included with internet service for no additional monthly cost. Each additional Flex box added to the account will be $5/month (max of two additional boxes, three boxes total). Xfinity Internet service is required.


Xfi complete:
xFi Complete is our best in-home WiFi experience and includes the following benefits:
1. Have peace of mind doing everything you love online with unlimited data, if you’re enrolled in our 1.2 Terabyte (TB) internet data usage plan.
2. Get Advanced Security on the go, which provides safe browsing and data protection to your mobile devices when you're not at home.
3. You will get a rental modem and upgrade to your xFi Gateway after three years at no extra cost for a better, more reliable connection for your home.
4. Enjoy wall-to-wall WiFi coverage throughout your home, with an Free xFi Pod included if recommended. Once you will get the XFi complete plan we will be doing a 14 days WiFi assessment remotely on your internet connection to determine if there is any dead spot or you need the XFi pods to improve your WiFi connectivity In-home.
Once it's done you will be getting an email from us with the results of assessment and if eligible on the same link you can claim the XFi pods from us at no cost which cost $119.
All these things you will get in just $25.


Xfinity mobile:-
Customer name , Being an Xfinity Ambassador, I'll be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and 1 Gig at just $15 per month and Unlimited data line from $45 or less if you add more then one line with us.
Xfinity offers the best 5G mobile service across US along with thousands of free hotspots which you can use at no cost.
Also adding a line will help you to get additional CUSTOMER ROOM discount on your internet bill for next 24 months.


Account verification
Could you please help me with your First and Last name along with your complete service address and zip code?


Reset the password:
Please let me know the user id you are trying to reset the password for.


Before Approval:
Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the details. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?
You would have received a consent on this " " email address / Contact number. In order to approve the order you just have to click on "I Agree" and then press the "Submit" button and the order will get approved.
The link for the approval is valid for next 3-4 minutes, Let me know once you are done with the approval.

After approval:
Thank you for your approval : )
Your order has been placed successfully, Here is the order number " AAAAA " for your reference and Please do expect an email notification within few hours for the order details.