Notes

You are welcome. I appreciate your time and patience. I just want to make sure that I have resolved all your concerns today.

May I know the first and last name of the awesome customer I am assisting and your concern please?

I really understand your concern. We are definitely going to get it resolved as quickly as possible.

Please keep responding on this chat session to keep it active

WARM AND FRIENDLY
Yay! I'm so glad it is working! Is there anything else I may help you with this afternoon?
RARA
Thank you for sharing that background with me as it will help me to troubleshoot the issue even more effectively. Here is what we are going to do next.
SHOWING APPRECIATION
Wonderful! We have done it! You're welcome. You are amazing.
We both have done it! I must say that you are the most understanding and polite customer I had today! Much appreciated!
OWN IT
Please don't worry. I will go ahead and check with my supervisor and apply appropriate credit for the inconvenience cause to you.
Anything I can do to help make this as seamless as possible...After checking with my supervisor, I will apply a credit of ______for the inconvenience.
You're welcome. Please allow 1-2 minutes while I am applying a credit on your account for the loss of service.
I have successfully applied a credit of ___ for the inconvenience caused to you.
DISCOVER NEEDS
>What kind of services do you use, including gaming and streaming etc., so that I can figure how to help save you money?
>How many people in your home use the internet and phone?
>What do you use for watching T.V.?
>What do you mostly use your internet for?
>How many devices (computers, tablets, smartphones) are being used?
>Are your devices hardwired or do you use WiFi in your home?
>What type of online gaming is played in your home?
>What streaming services does your household enjoy?
>Where do you use internet the most - at home or on the go

SET CLEAR EXPECTATION (trblsht of TV)
Thank you for that information. I have seen this issue happen before; I will get this issue solved. I would love to start with troubleshooting.
Great, let's get started. First, reset the TV, you do this by unplugging the T.V. for thirty seconds. We do this so the TV can restore its settings.
I will be right here with you to walk through each step with you if you run into any issues.
Great! Once powered on, let's see if the connection is reestablished.
This is great news!

PEACOCK
Peacock is a streaming service, quite similar to things like Netflix and Hulu. I think that it's a bit underrated, there are a lot of great channels.
There are many different channels on there they have a lot of true crime, old T.V. shows like the office, documentaries.

You are welcome. I appreciate your time and patience. I just want to make sure that I have resolved all your concerns today.

I am so glad it's working! Is there anything else may help you wit this afternoon?

Perfect! It's been my pleasure to help you. We appreciate you choosing Xfinity for your services. Thank you, have a great day and stay safe.

You will be receiving an upgrade with this promotion.

Wonderful! we have done it! You're welcome. Your are amazing.

We both have done it! I must say that you are the most understanding and polite customer I had today. Much appreciated.

Have a great rest of your day. It was amazing chatting with you. I really appreciate your time and assistance on this chat.

I appreciate any feedback on this service and experience I have provided you with today. Thank you for being a loyal Xfinity customer.


Please don't worry. I will go ahead and check with my supervisor and apply appropriate credit for the inconvenience caused to you.

Discover needs- Before I find the perfect offer to fit your needs, could you tell me about how you are using your current services?

I can understand why that could be confusing to you. Let me see what I can find out by looking more into your call details."

I want to thank you for being a long time Xfinity Voice customer. I know there are a lot of other options out there and I thank you for your business."


While waiting for.................. I saw that you are eligible to take advantage of our xfinity mobile plans. I would like to share how we can save you some money.
Xfinity mobile plans help you pay only for the data you use. Besides, you enjoy the 5G network like no other.
We offer BYOD promotions at no cost to you and we have both By The Gig and Unlimited Plans that you can change at any time based on your usage.

Sorry for the delayed response.