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I am really feeling bad that you have to go through this and contacted multiple time for same thing.
This time I will personally take care of this and will do my best so that you do not have to contact again for the same issue.
I really apologize for unpleasant experience which you had faced being a valuable customer of the Comcast family. Please allow me to overturn this situation.
Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.
Just to set right expectation it may take few minutes to get everything fixed so please bear with me while I am checking account and troubleshooting to resolve it for you.Your patience will be highly appreciated.
I am really feeling bad for this and you might thinking that I am of no use but trust me I have tried my best to get this fixed.
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