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You05:09:33 PM MDTWeb Chat
Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution.
05:09
May I place this chat on hold while I look for the required information.
IISAIAH MEADS
05:10:40 PM MDTWeb Chat
So my internet is being terrible and I wanted to know if you can delete my account now and set me up with a new account and new email?
You05:10:49 PM MDTWeb Chat
Just to confirm you want to create the new account on address 1270 Peterson Afb Rm 215, Peterson Afb, CO 80914
IISAIAH MEADS
05:11:43 PM MDTWeb Chat
Yes
IISAIAH MEADS
05:12:47 PM MDTWeb Chat
Yes and delete the account I'm using now
You05:12:53 PM MDTWeb Chat
As I can check you have the open order of service disconnection if you want I'll create the new account for you
IISAIAH MEADS
05:13:02 PM MDTWeb Chat
And if I have to pay again I will do that
You05:13:12 PM MDTWeb Chat
Okay sure
05:13
Just to confirm you want to use the same modem or you want the new equipment to be ship
IISAIAH MEADS
05:14:29 PM MDTWeb Chat
Yes please and can you make sure that I can continue making payments because I called saying that I'm switching providers but I changed my mind now
You05:15:15 PM MDTWeb Chat
Okay no problem I'll take care of it
05:15
May I have your best contact number for the approval please
IISAIAH MEADS
05:15:36 PM MDTWeb Chat
Can I get a new router shipped and would I have to return the one I'm using
You05:15:58 PM MDTWeb Chat
Yes you can do that I'll add the shipment for you
IISAIAH MEADS
05:16:41 PM MDTWeb Chat
8134550101
You05:16:46 PM MDTWeb Chat
Thank you
05:16
Please stay connectd
05:16
connected**
IISAIAH MEADS
05:17:59 PM MDTWeb Chat
Is it required for me to return the router I have now back
You05:18:56 PM MDTWeb Chat
You can return the router to avoid the equipment charges
IISAIAH MEADS
05:19:37 PM MDTWeb Chat
Ok
IISAIAH MEADS
05:20:45 PM MDTWeb Chat
Wait so are u sending me a router or a modem
You05:21:22 PM MDTWeb Chat
Xfinity have both modem and router in single equipment
IISAIAH MEADS
05:21:33 PM MDTWeb Chat
Oh ok
You05:21:42 PM MDTWeb Chat
You will not need the router and modem separately
IISAIAH MEADS
05:22:08 PM MDTWeb Chat
How long would it take to ship the router
05:22
Ok
You05:22:39 PM MDTWeb Chat
You will get the shipment with in 3-5 business days
IISAIAH MEADS
05:23:36 PM MDTWeb Chat
And for the new account would you need a different email then the one I'm using?
You05:23:50 PM MDTWeb Chat
Yes, correct.
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