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72608890525621
2966a3f5-7165-42f3-8a67-ff926d46b84b
cx called as there is an asc // tkt was cancelled by the airline as per HT 16911 foe this airline we have to connect with the airline hence // called the airline // agent Ben to update the passport number in the tkt n inform the cx to call the airline direct after 30 min // hence inform the cx the same cx ok all good to go // case closed
imp note softphone issue had to end the call and had to call back the cx as unable t put on hold
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72644696000038
a32d7c13-10c3-49d1-9369-e6ffa929a901
cx called to cancel the rev as there was a dead of her brother hence called the vendor for the approval for the full ref hence approved for the full refund by name :parth // Location :55laptop road Plainfield// hence as sr for the full ref inform the cx the ref will take 7-10 bus working days // cx ok all good to go
aob according to HT 40604
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