Notes

AOB DATA
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PRATHAM
30 AUG 2023

1- 960810e4-8a85-438c-9bac-305d2a71e530
72643687810490
cx wanted to change the pickup location of the car reservation // //while talking the call got disconnected//CB cx//told about the cancellation option//cx told me to look on the
new reservation rates//told the prices//cx not ok//told to keep the reservation as it is//NFAT

2- a93c3a4c-238e-4115-a273-7456d732b3a4
72645305446690
cx wants to cancel the reservation //expedia canada //hence transferred the call//NFAT

01 SEP 2023

1- 00ea8c30-b28d-403b-ab5d-f68b6deeb77c//
72645651533062
15312254052//billy loaders//[email protected] //cx wanted to cancel the reservation //cancellation done//email sent//72642382847267//cx wanted to delete the account
told that she can do it herself for security purposes//cx asked for sup called tier 3 //cx disconnected the call//Cb cx no answer//dropped tier 3 call as well//disconnection email
sent// Enrique//NFAT//[email protected]

2- 9366442a-9f19-475e-8605-a7033b7d6d40//
72639883817044
credit card issue - cx was having debit card, cx looking for refund// as per HT 36432 called car rental //Celeste-Philippines-Reservation Department //agent told that full
refund can be provided//agent cancelled the reservation//raised SR under refund//provided all details to cx//cx gtg//collision damage plan is also there//refund allowed but
cannot raise 2 waiver at the same time//told the same to cx and told to give us a call once the cx receive the refund for car next agent please raise SR under refund for collision
damage plan as well//cx ok

3- c0a66903-684a-4f60-8526-dd253c793e82
72644168532810
cx wanted to retrieve the reservation already cancelled by her//voided//cx said that
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SIDHAK SINGH
01SEP2023

1- 74726752-e82e-4471-872f-79a1d24a60b1
72614112768297
Pax cld to exchange flts to difrnt time same day. Tried thru Vnxt error - Sorry, that's not working as planned. Try Again
Cld AL with Approval of Chirag Wadhawan TL/

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MOHIT
01SEP2023

1- 847b5ae0-a612-44c2-8fc9-b0a75a8111a7
72645930612848
cx at the hotel/nobody at the front desk / transferred to relocations

2- 817ac2cc-bb77-4e5a-9256-71f450b39741
72608155516607
cx wants refund for the booking / cx arrived at the hotel on 1st sep but did not allow to check in / hotel has advised that he has been marked a no show / cx stating that
because of hurricane his flights got delayed & on aug 31 he spoke with the virtual bot stating that he will be arriving on 1st sep & whether his reservation is goodto go or not
/ the bot sent the message to hotel and the hotel reverted back stating that the booking is good to go on aug 31 & our backened team sent msg to cx abt the same / hence cx
thought he will be able to check in on 1st sep / cx unhappy / tranfer to melanie to Relocations dept

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KAIRON

1- Tier-3
ITR: 72623585344060
convo ID: c57ead02-e4b0-4b61-a86c-f0d133b5beea
reason of call: cx asked sup

2- AIRLINE CALL
ITR: 72623585344060
convo ID:8d0e8e03-2007-4dd4-b082-23c1239c8063
reason of call: as per the HT 40288
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WENG SHENG
1- 72608890525621
2966a3f5-7165-42f3-8a67-ff926d46b84b
cx called as there is an asc // tkt was cancelled by the airline as per HT 16911 foe this airline we have to connect with the airline hence // called the airline // agent Ben to
update the passport number in the tkt n inform the cx to call the airline direct after 30 min // hence inform the cx the same cx ok all good to go // case closed

imp note softphone issue had to end the call and had to call back the cx as unable t put on hold

72644696000038
a32d7c13-10c3-49d1-9369-e6ffa929a901
cx called to cancel the rev as there was a dead of her brother hence called the vendor for the approval for the full ref hence approved for the full refund by name :parth // Location :55laptop road Plainfield// hence as sr for the full ref inform the cx the ref will take 7-10 bus working days // cx ok all good to go

aob according to HT 29717

72641515632621
fdc748b7-d064-4aa4-9cc8-fab1aaadefbd
cx called to cncel the rev as per cancellation fee hence called the vendor for approv waiver // not approved cx wants to keep the rev as it is // hence all good to go
call vendor according to HT 29717//

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PRIYANSHI

72487452816021091c6501-452d-4d02-9303-e98db3c8d9c912126441214
px wanted to make changes on british airways reservation ndc booking tried on vnext but error occurred called brtish airways

726439716988559a0a4058-84ed-4d2f-969b-d40ffed2bca42195773639px called to cancel told abt ftc px wants refund or credoits which are applicable on any ailrines transefrred to tier