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Pax called and said that he wants to cancel the flight reservation for JAMES VINCENT BYRNE and GEORGE TSUYAO HSIEH and I checked policy in Vnext Cancel fee per ticket: 167.48 GBP/ADULT/Change fee per ticket: 200.0 GBP/ADULT/ informed the same to pax/ pax was agreed and asked me to cancel the reservation and I tried to cancel the reservation from Vnext it was trying to make the cancellation for all three pax and I discussed this case with vikas Sir ( Team Leader) and got an approval for AOB and I called to airlines and had a word with airlines agent ankit from delhi Agent sign AN and he said this reservation is completely no ref and non changeble and i tried to informed to pax, but pax disconnected the call and i tried to call back to pax but no response from his end/ eml sent to pax/

Please Notes: I have shared the cancellation information based on Vnext tool.

80223f57-9d78-4131-99ae-e5192ca2dd0c

72637406942418

==================

Pax called for vol exch/ no add collect/ eml sent to pax/

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