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-Online reviews provide the details I was looking for
-Online reviews can lessen the likelihood of making poor decisions or overthinking
-Online reviews have the potential to influence a consumer's choice to make a purchase.
S2&5
-An insightful customer review aids a customer's decision-making process.
-consumers believe reviews with more photographs are more helpful.
-Online reviews and ratings can influence customers' expectations by offering details and sentimental cues about the product's value and quality.
-Online reviews and ratings have the potential to indirectly affect the relationship between a product's functionality and the level of customer happiness.
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