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Conversation ID: 96dd1eba-42dc-4851-b6d5-365a71b147b3
AOB Approved by: Hitesh
HT Article followed: 40288
Case: cci to find alternative flight after ASC as connecting flight from LHR was cancelled by the airline//tried to service in VNext but got the following error "Sorry, I am not able to see the detail of the airline scheduled change or there is no active airline scheduled change. Please check below booking details." as per HT 40288 called BA//BA agent offered the flight BA 266 on 5th Sep (same as original) and connecting flight BA 582 on 6th Sep departing from LHR at 20:35 and arriving at Milan at 23:35 and other alternative BA 266 on 6th Sep and connecting flight BA 582 on 7th Sep//cx agreed for first option which is BA 266 on 5th Sep and connecting flight BA 582 on 6th Sep//asked the BA agent to make changes as per cx wish//BA agent made the changes//updated on the airline's website and sent confirmation to cx//cx acknowledged the changes//nfat
Vendor Contact: Airline Carrier Code: BA; Contact Name: Mohi; Agent Sign: MS; Agent Location: New Delhi
Vendor Notes: BA agent made the changes to flight as per cx preference and sent confirmation to agency's email and informed the same detail will be updated on the website.
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Itinerary: 72646790535656
Conversation ID: dd10fa71-15ca-461d-9ad3-cbb1e9038d1a
AOB Approved by: Sarika (as no manager available and HT 1023 allows calling vendor)
HT Article followed: 1023
Case: cci to get the refund of the car rental as couldn't pick up the car due to cancellation of the flight by the airline//called National Car Rental and agent Jade transferred the call to escalation department and informed that escalation department handles the request for waiver//David from Escalation Department of National Car Rental (Location: St. Louis) approved the waiver and informed that we can refund the full amount without any penalty//raised SR under refund of $500.00//informed the cx to wait for 3-4 business day to get an update regarding the refund//cx acknowledged and ok//nfat
Vendor Contact:- Contact Name: David; Department: Escalation Department; Location: St. Louis
Vendor Notes: David from Escalation Department approved waiver for processing full refund of car rental without any penalty.
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