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72625955260073//0e40f307-198c-4e9d-aaa1-b3311eb7ca9a//CCi to pax called in stating she wants to cancel the reservation and get refund since its British airways NDC// check vnext could not find fare rules// called airline on Chirag TL approval//agent: priyanka location: New delhi //inform that the reservation is non refundable//however the unsused taxes of 225.45 USD will get refunded//inform same to pax //pax agreed//so cancelled and provided the refund//nfat
72503828438841//a7fc9aba-f140-4ce9-8782-c89d77bb1965//cci to//pax called in stating that the airline has changed flight//on checking there was a change of more than three hour//while informing pax that we can provide alternate flight the pax went unresponsive//the call got disconnected// called the customer back//there was soft phone issue while trying to call back there was error coming //restarted softphone and called back the customer with Sarika Tl approval//provided alternate flight made the changes as ASC//nfat
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