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Itinerary No. : 72510817691857
Convo ID: 4a6717f8-159d-4c77-88c8-ea738c2ff06b
Case: CCI TO CHANGE DATE OF OB FLIGHT DUE TO MOTHER SICKNESS//CHANGES PERMITTED//TOTAL FARE DIFFERENCE $548.70//CX AGREED TO PAY//MADE CHANGES//SENT THE CONFIRMTATION//CX OK//CX WANTED TO CLAIM THIS FARE DIFFERENCE WITH INSURANCE COMPANY//PROVIDED CONTACT NO. AND POLICY NO.//CX OK//NFAT//4a6717f8-159d-4c77-88c8-ea738c2ff06b
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AOB Call:
Itinerary: 72646151387472
Convo ID: 512bfd38-6f84-47d0-817b-64ea00fa116c
Approved by: Chirag
Case: cci to void the ticket//NDC Direct booking//tried to service in VNext but faced following error "Looks like we can't take care of this flight here, so this one needs to be handled in the GDS."//called BA//BAagent voided the ticket//agent not able to send the confirmation over cx's email but did confirm that voided the ticket and cx will get the full refund of $651.75 back in original FOP//passed the same information to cx and asked cx to wait for at least 72 hours//cx acknowledged//nfat//512bfd38-6f84-47d0-817b-64ea00fa116c
Vendor Contacts: BA Agent - Shashank, Agent Sine: SM Location: India
BA agent voided the ticket and cancelled the flight and informed total refund of $651.75 will be credited back in the original form of payment within 24-48 hours
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