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Thanks for Bring your concern to us, I appreciate you taking time in reaching out to us. You are connected with the right agent. I am more than happy to quickly check the eligibility on your account for the peacock premium from us.
upon checking I can se that your are eligible to get peacock premium from us however due to some issue nationwide all our Diamond Platinum tier and Gig customers are getting login issue with Peacock and its escalated to the Application team and they are working on to fix it as soon as possible it might take upto one month. however I'm sending you some steps to check is it working on your end.
Open below link on your Chrome browser
Go to peacocktv.com/start
Use the Xfinity ID or any third party email ID that is link on your Xfinity account
signin into the peacock account
select account in the top right corner
scroll down under 'Plans and payment' section and select Xfinity
enter your Xfinity ID and lets go and you will get the peaacock
Alright Thank you for checking so in this case the either you can wait for the tie being its resolved might be for a month or I can help you with the credit for the same of Peacock premium and you can buy the subscription from your end and the credit will be applied from my end and you will get the notification for the same on your registered mobile number and it will also reflect on your next monthly internet bill. please let me know the option you like to go with.
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