Notes

axrWindow pass @Expedia@123//voyager pass Expedia@321/ess portal @Expedia@123 chat tracker CRM Expedia@123 KC log in Expedia@123//EMPLOYEE PORTAL Expedia Quality New Agent View/

22512 - GDS COMMANDS AND FORMATS(HE is the help desk
GUR0036995 SEAEX30NT AMADEUS LIVE ID Expedia@321 pass

Payment options

36221

Airline tax and refund policies
9596 American carriers: Non-refundable fare and the customer's destination is either USA or Canada, do not refund: US, AY, ZP, XF, XA, XY, YC, XG, XQ, CA, RC, SQ

This is applicable to stopover/connecting flight

EMEA/APAC

To calculate a refund, get the total refundable fare, add base fare + YQ + YR. Subtract the penalty from the total refundable fare, then add any other refundable taxes



Global airline policies for death, medical or military
30521/16901

22512 for GDS command code ARTICLES.

40085 CUSTOMER CONTACTING US FROM AIRPORT.

40432 AMADEUS GLOBAL ENHANCED EVR SCRIPT.



32168- airline policies for restrictive fares.//7824FLIGHT SEGEMENT)

351-air fare types.// 36084- void a flight

UA(ZET BLUE,DELTA,BRITISH AIRWAYS,AMERICAN AIRLINES) NEED TO ADD DOB.

LCC – Low cost carrier.

BOOKING – BSA (MERCHANT is charge by expedia/PUBLISHED by airlines)

CHANGES - re-direct the customer to airlinec

CANCEL - re-direct the customer to airline

REFUNDS – we will need to check

IATA – International Air transport association.

Saber Amadeus Farelogics.

#Expedia bargain fare – no changes nothing can be done.

#MCO – Miscellaneous charge order (Future travel credit amount has been use by the cx and if its still left than cx can apply for MCO minimum amount 25$.)(less than that they can’t apply)

# Void – annulment(eg cx make a booking and the amount hasn’t charge yet by the airline due to the time frame cx can cancel the booking without any penalties.

BSp – Billing settlement plan.

ARC – Airline Reporting commissions (time frame the next business days 11:59pm.)

OSI –FOR AIRLINE other service information( request.(waiver code,) Cx needs assistance,Never void a bargain fare.

SSR – Special service request.(meals,wheelschairs,seat request,(comes under OSI dead body,U minor age,pets,service dogs have to redirect airlines.

# Combined one-way fare – any itinerary having 2 PNR , different tickets.

FTC – Future Travel Credit.

If booking is non refundable always check for FTC.



#City code – Three letter code.

Airport – three letter code.

Airline – Two letter code

Country Code – two letter code

ENCODE A City.

DAN (do a name )Function code to know the city or airport code) ex- DAN DELHI

A – airport

H – helipad (not for us)

P – port

C – City

#DECODE A CITY/AIRPORT

DAC – do a city.function code DAC-NYC(DACIAD



ENCODE/DECODE AN AIRLINE

DNA – DO Know airline

DECODE A STATE

DNS – DO NOT KNOW STATE(DNS-USPA

ENCODE/DECODE The Country.

DC – Decode Country.egDC India or DC US

How to check the local time in a city

DD followed by the 3 letter code of a city eg- DD- NYC

#AIRCRAFTS.Commercial types.

Boeing aircraft – series will start with 7 no.

Airbus aircraft – The series will start with 3 no.

How to convert currency in GDS= FQC 10000 INR/USD

#Amadeus commands.

Alt+right arrow key for history.

Alt + up arrow key to rearrange the same format.

Changes

Cancellation for refund

Cancellation for FTC

FTC redemption

How do find help page in Amadeus-HE= free text.

TO CREATE PNR(EMEMENTS ARE PRINT) P-PHONE NO,R-RECEIVE FROM DEL ID,ITINERARY,

CHECK THEAVAILABILITY,N-NAME-NM1HUNGYO/MAYORI,T-TICKITING TIME LIMIT-TKOK COMMAND.

PRINT

FIRST CHECK FOR AVAILIBILITY BY COMMANDING (AN20NOVDELLHR)

1.AN20novLAXDFW

2.SELL SEATS.(follow up command after availability has checked)

SS2N4(ss command,2person/N is class/4 flight segment the serial no. given

3.AP34445666777(AP IS THE COMMAND TO ADD PHONE NO.)

HOW DO PUT EMAIL IN THE GDS

[email protected] (This the normal email to put in GDS.)

5. TKOK Tickiting time limit(command TKOK)we inform the GDS that we will be issuing tickets on this PNR we have already issued the tickets and we will enter it on the PNR.

6.RF DEL ID AND ER (TO SAVE( PNR) ER is the command(end and retrieve.)

7. IR is the command( ignore and retrieve.)

8. IG is the complete command to ignored the PNR page

#Save the PNR using DEL ID. ( delmhungyo)

#PNR – fares are stored – tickets are issued.

#How to retrieve or bring PNR in Amadeus=RT command and paste PNR

#Nevigation between pages:1 MD-move down)2. MU-move up 3.MB-move bottom.4 MT-move to the top 5.MN-move or show the next day availability.6 MY-move or show the yesterday availability.

ITINERARY(check the availability of the flights)

#AN(command)for the (availability for new airlines)AN20novLAXDFW(it will show all the available airlines.)

# AN20novLAXDFW/A(airlines)del(delta flight)it will show all available flight for delta airlines.

#AN20novLAXCOK/AEK/KF(K is command to find the F cabin)it will show availability for the specific cabin.

#AN20novDELLHR/ABA142(it will show the availability for a particular flight number.



##TO FIND OUT THE CABIN TYPES

K(class command)

KF-first class cabin.

KC-business class cabin.

KW-premium economy class cabin.

KY-economy class cabin.

C-class(business)

F-First CLass



#Availability for a particular booking code

# AN20novLAXCOK/AEK/CY.(C cabin)

TIME table for flight whether available or not available.

#TN20novLAXCOK/AEK(it will show the time table for a specific flight for the complete week.



##DO KNOW WHETHER FLIGHT WILL STOP(HOLT)OR NOT

EO- there is not technical holt(no stop)

E1-there will be 1 technical holt(1stop)



## TWO TYPES OF CLASS.

1.FBC(fare basis code)restriction will be there like no free checked bags allow.

2.main economy class.(normal cabin. ( 32168 Airlines policies for restrictive.



HOW TO SELL SEATS.(follow up command after availability has checked)

SS2N4(ss command,2person/N is class/4 flight segment the serial no. given.



TO BOOKED A NEW FLIGHT FOR RETURN THE COMMAND(ACR AND SELECT NEW DATES)



#DK2(2person) PNR done but not confirm yet. Unless showing HK.

#HK-(holding confirmed status)

#HX- tickets are not generated within the time period by us then the airline will cancel from their end or if the cx call airline directly to cancel.

#UC-unable to confirm or wait list.(means at the same the some other agent booked so the availability was no more)

# UN-stands for flight not operating.(eg technical issue)

#TK- stands for alternate given flight to cx but not the final one unless got approval from cx (have to confirm with cx)

#GK- No message sent to carrier when canceled in the GDS(eg: we keep the PNR seats but not sure whether it will confirm or not just for passive (formalities) letting know to the airlines.( 32168)



NAME ELEMENT FORMAT (NHP:not happy PNR)eg when we have 2seats and enter only 1 PNR is will show NHP.

ADULT FORMAT: NM1hungyo/mayori.(ADT/03feb18)(middle name-NM1hungyo/mayori mayo.

CHILD: NM1hungyo/mayori(chd/02feb16)

INFANT:NM1ABRAHAM/MELVIN(INF/amiliya/18feb21)

INCASE THE MOTHE HAS DIFF SURNAME.

NM1RASTOGI/DEEKSHA(INFABRAHAM/AMILIYA/18FEB21)

HOW TO BOOK FOR RETURN FLIGHT.

ACR28nov/ALH(ARCCOMMAND FOR RETURN FLIGHT28novdate/Aairline LHlupthansa)



HOW TO CREATE PNR.

P:AP is the command to add phone no.(at phone)1234567890(wants to add office or anything AP O office

-R-RF(received from) RF is the command and del ID.to indicate that this data is created by me.

I: itinerary(command AN-availability new checking and have to select seats command SS.

N: name:NM1hungyo/mayori(ADT/02feb21)

T:Tickiting time limit(command TKOK)we inform the GDS that we will be issuing tickets on this PNR we have already issued the tickets and we will enter it on the PNR.



TO REMOVE ANY LINE SEGMENT LIKE 1,2,3,4 ETC

Command:XE to remove any numbers. Eg XE3-4 3 and 4 will removed.eg incase wants to remove all 1,2,3,4,5,6.



TO IGNORE THE CHANGES/CANCELLATION IN PNR BEFORE SAVING.

IR is the command( ignore and retrieve.)

TO SAVE( PNR) ER is the command(end and retrieve.)

IG is the complete command to ignored the PNR page.

HOW TO PUT REMARKS ON GDS.

RM is the command to put the remarks after that it will show the place to put remarks.

HOW TO RETRIEVE (bring back )THE BOOKING IN AMADEUS WITHOUT PNR(incase pnr removed)

RT/hungyo/mayori

RT command to check PNR.



TO CREAT SSR(it includes meals,seats,wheelchair,bassinet seats,frequent flyer no.,contact no.,email,passport info,date of birth.

SSR FOR MEAL /SR is the command. SR AVML(veg)

SR HNML/P1-only 1 pessanger will get this meal.hnml non veg

SR HNML/S3- passenger will get the meals types only in flight no. 3

TO CHECK THE SEATS MAPS

SM3 is the command 3 is the line of the flight.

BASSINIT SEATS

SR is the command SRBSCT/P1

Wheel chair

SRwchr/p1(SR is the command wchr is the wchair and P1 is person)

ENTER CONTACT NO. IN SSR

SR CTCM-1234345666

HOW TO ENTER EMAIL IN SSR.

SR CTCE-abc//aol.com



FREQUENT FLYER NUMBER

FFNUA-23445667/P1(FFN IS THE COMMAND/UA IS FILGHT/34456777ACCOUNT NUMBER/P1 IS PERSON.



HOW DO PUT EMAIL IN THE GDS

[email protected] this the normal email to put in GDS.



DATE OF BIRTH/SFPD-SECURE FLIGHT PASSENGER DATA(US flight)

COMMAND SR DOCS AI HK1-----03FEB90-M--ABRAHAM-MELVIN/P1

FOR MULTIPLE FLIGHT

COMMAND SR DOCS YYHK1-----03FEB90--ABRAHAM-MELVIN/P1(WHEN THERE MULTIPLE FLIGHT NEED TO PUT YY)



OSI – OTHER SERVICE INFORMATION

COMMAND OS AI CX NEED ASSISTANCE.(AI FLIGHT)



MINIMUM CONNECTING TIME – MCT(INCASE THE CX WANTS TO KNOW THE WAITING TIME

DM1/2 - (CHECKING CONNECTING TIME BETWEEN LINE 1 AND 2)

DMI - (CHECKS IF THERE IS ANY MISCONNECTION IN THE PNR)

STEPS TO SPLIT A PNR IN AMADEUS :

SP2 - (IT WILL SPLIT THE SECOND PASSENGER FROM THE ORIGINAL PNR)
RF DELMABRAHAM1 - (REFERENCE FROM WITH VOYAGER ID)
EF - (FILING FOR A NEW PNR FOR THE SPLITTED PERSON)
RF DELMABRAHAM1 - (REFERENCE FROM WITH VOYAGER ID)
ER - (SAVE THE PNR)
RT AXR à RT2 - (TO JUMP FROM ONE SPLITTED PNR TO ANOTHER.
Fares & Pricing :
PUBLISHED FARE PRICING :
FXR - (PRICE THE LOWEST AVAILABLE CLASSES IN THE CABIN AND REBOOK IT)

FXX - (PRICE THE SAME CLASSES THAT HAS BEEN CHOSEN)

FXT/P1

9.IF WE TRY TO CHECK WITH FXX AND COULD NOT FIND FARE PRICE THEN WE HAVE TO FOLLOW THE STEPS

FQQ 8TO SHOW NEW PRICE AND SEATS(8EG)
SB N TO SEECT SEATS(NEG)
FXX SELECT LOWEST
FXP to store fare in Amadeus.
TQT
RF-DELMHUNGYO
ER-TO SAVE
IR-IGNORE N RETRIEVE

MERCHANT FARE PRICING :
FXX/R,U - (PRICE THE SAME CLASSES THAT HAS BEEN CHOSEN)
FXR/R,U - (PRICE THE LOWEST AVAILABLE CLASSES IN THE CABIN AND REBOOK IT)
TO STORE THE FARE IN AMADEUS
FXP – (STORING THE FARE IN GDS FOR PUBLISHED FARE)
FXP/R,U – (STORING THE FARE IN GDS FOR MERCHANT FARE)
Full form of TST – TRANSITIONAL STORED TICKET
TQT – (TO CHECK THE STORED FARE OR TST IN AMADEUS.
INACSE OF MULTIPLE TST
TQT/1 OR 2
FXX/R,U : Prices the same classes that has been selected. But the merchant prices.
X means connecting flight and O means a stoppage in the flight.
Base fare + taxes : Total amount.
XT : IS the combination of several taxes
YQ : Is a separate tax.
AY : Is a separate tax.
Payment Types
FP : check : Merchant Fare
Card number is mentioned than : Published Fare.
TO ADD FORM OF PAYMENT IN AMADEUS :
FP CASH (MERCHANT FARE)
FP CHECK (MERCHANT FARE)
FP CC VI 4327485293046284/0225 (PUBLISHED FARE)
FPCCCA(CARD NUMBER)/MMYY(published)
VI – VISA
CA – MASTER CARD
AX – AMERICAN EXPRESS
DS – DISCOVER CARD
TO OPEN THE ETICKET IN AMADEUS :
TWD/L(TICKETLINE NUMBER)
TWD/L20(eg LINE NO 20)
TWD/TKT001-7711368045

TO CHECK FOR BREAK UP TAXES
TWD/TAX
HOW TO REMOVE TST NO.
TTE/T(TEST NO.)
TTE/ALL
SHORT CUT TO PULL UP THE TICKET LINE
RTTN(COMMAND)
STEPS TO VOID THE TICKETS IN AMADEUS :

RT PNR - (RETRIEVE THE PNR)
RTTN à TWD/L LINE NO. – (CHECK IF TICKET IS IN ‘O’ OR ‘A’ STATUS)
CHECK THE ISSUANCE DATE & POINT OF SALE
ONCE CONFIRMED THAT VOID CAN BE DONE –
TRDC/ALL - (TO VOID ALL AVAILABLE TICKETS IN PNR)
CHECK TICKET STATUS AGAIN – SHOULD BE IN ‘V’ STATUS
XE FLIGHT LINE NUMBER - TO REMOVE THE FLIGHTS FROM PNR
RF DELID;ER - (TO SAVE THE PNR WITH REFERENCE)
SHORT CUT TO PULL UP THE TICKET LINE

Before that we have to do IR and

RTTN(COMMAND)

HOW TO CHECK FARE RULES.
FQDRDUDFW/D20NOV22/AAA/CN/R,UP,29JUN22(both merchant n published/EG- r,u merchant/r,p published.

FQDCOMMAND /CITYPAR/DEPARTURE DATE/AIRLINE AA/CABIN N CLASS/R,UP,(P MEANS PUBLISHED)FARE MERCHANT /DATE ISSUANCE.
AFTER GETTING THE LIST OF THE FARE BASE CODE
FQNO1*PE(eg01is line number no.)

Shortcuts to retrieve the PNR Elements :
RTN – TO RETREIVE THE NAME IN THE PNR(SINGLE NAME)
RHN- TO PULL UP HISTORY OF THE NAME WHICH IS SPLITED FROM THE ORIGINAL PNR
RHFA- TO PULL UP ALL THE HISTORY OF THE PNR TICKETS.
RHA/RHI-TO PULL UP THE HISTORY OF THE ITINIERARY OF THE PNR/ TICKETS.
RH- TO PULL UP THE COMPLETE HISTORY OF PNR
RTA – TO PULL OR RETREIVE THE ITINERARY FROM A PNR
RTI - TO PULL OR RETREIVE THE ITINERARY FROM A PNR PLUS ANY PASSIVE SEGMENTS OR RETENTION LINE
RTG – TO RETREIVE THE SSR & OSI FIELDS FROM THE PNR(for flight remarks as well)
RTR – TO RETREIVE THE REMARKS FROM THE PNR
RTTN – TO PULL UP ALL THE TICKET NUMBERS FROM THE PNR
RTF – TO( RETRIEVE) PULL UP ALL THE FARE ELEMENTS FROM A PNR
RHG TO CHECK THE REMARKS WHICH HAS MADE THE CHANGES.
(CHECK FP- 1. IF CASH/CHECK- MERCHANT FARE
2. IF CC-928375923740-0433 – PUBLISHED FARE

TO COMPARE THE DIFFERENCE BETWEEN TWO CITIES
DDZZZ2337/DEL/05JUL(DD COMMAAND/ZULU TIME/11:37/DELHI/05JUL
ZULU TIME/ CITY/ DATE
TO CHECK THE TIME BETWEEN TO CITIES. OR CONVERT THE TIME FOR OTHER CITIES
DDDEL0538/NYC/06JUL
RT PNR – TO EXCHANGE THE STEPS IN AMADEUS NORMAL command

TWD/L(LINE NO.)
TICKET SHOULD BE IN OPEN OR AIRPORT CONTROL (‘O’ OR ‘A’)
CHECK THE FARE RULES TO DETERMINE CHANGES ARE POSSIBLE OR NOT
FQD(CITY PAIR)/D(DEP DATE)/A(AIRLINE CODE)/C(BOOKING CODE)/R,UP,TICKET ISSUE DATE
FQN(LINE NO.)*PE
CHECK THE NEW AVAILABILITY AS PER PAX REQUEST.
AN(DATE OF TRAVEL)(CITYPAIR)/A(AIRLINE CODE)
SELL THE SEATS
REMOVE THE UNWANTED FLIGHTS
PRICE THE NEW ITINERARY
COMPARE THE NEW PRICE WITH THE OLD PRICE FROM THE TICKET
INFORM THE CUSTOMER ABOUT THE TOTAL ADCOL
IF PAX AGREES THEN STORE THE NEW FARE AND SAVE THE PNR
QUEUE THE BOOKING TO THE TICKETING TEAM.
TQT TO CHECK THE STORE FARE IN AMADEUS
TQT/T6 TO CHECK THE FARE OF THE THAT PARTICULAR SEGMENT
TQR TO CHECK THE GRAND TOTAL OF ALL THE LINE SEGMENT
TQR/T3 LINE SEGMENT TO PULL UP THE TOTAL OF N
EW FARE and OLD FARE.
RTR TO CHECK THE REMARKS OF EVR IN AMADEUS
ERK COMMAND TO CHANGE THE STATUS FROM TK TO HK INCASE IF THE CX ACCEPT THEN ONLY WE CAN RUN THIS COMMAND.

STEPS TO EXCHANGE USING EVR ATC :

RT PNR
RTTN
TWD/L(LINE NUMBER)
CHECK NEW AVAILABILITY
SELL SEATS
RUN EVR SCRIPT – ‘GLOBAL ENHANCED EVR’
QUEUE THE PNR TO TICKETING
STEPS TO EXCHANGE USING EVR MANUALLY

RT PNR
RTTN
TWD/L (LINE NUMBER)
CHECK FARE RULES
NEW AVAILABILITY
SELL SEATS
REMOVE THE UNWANTED SEGMENTS
RUN THE SCRIPT – ‘AMADEUS EXCHANGE VOID AND REFUND’
QUEUE THE BOOKING TO THE TICKETING TEAM
IT FARE IS A SPECIAL FARE
COMMAND IS Merchant:
FQD[City pair]/A[AL code]/R,U,-IT/D[Departure date]/C[COS]

STEPS TO EXCHANGE IN AMADEUS USING ATC: COMMAND
RT PNR – TO RETREIVE THE PNR
RTTN
TWD/L(LINE NO.)
TICKET SHOULD BE IN OPEN OR AIRPORT CONTROL (‘O’ OR ‘A’)
CHECK THE NEW AVAILABILITY AS PER PAX REQUEST.
AN(DATE OF TRAVEL)(CITYPAIR)/A(AIRLINE CODE)
SELL THE SEATS
REMOVE THE UNWANTED FLIGHTS
PRICE THE NEW ITINERARY – FXF
INFORM THE CUSTOMER ABOUT THE TOTAL ADCOL
IF PAX AGREES THEN STORE THE NEW FARE - FXQ
AND SAVE THE PNR
QUEUE THE BOOKING TO THE TICKETING TEAM USING THE EX_R SCRIPT.
ATC – AMADEUS TICKET CHANGER
PRICING THE SAME CLASS AS PICKED :

FXF (PUBLISHED FARE)

FXF/R,U (MERCHANT FARE

PRICE THE LOWEST FARE AVAILABLE IN THE FLIGHTS :
FXE (PUBLISHED FARE)
FXE/R,U (MERCHANT FARE)
HOW TO STORE THE TST FOR THE SAME CLASSES BOOKED (followup command for fxf ) :
FXQ (PUBLISHED FARE)
FXQ/R,U (MERCHANT FARE)
HOW TO STORE THE TST FOR THE LOWEST CLASSES AVAILABLE AND REBOOK IT :(followup command for FXE)
FXO
FXO/R,U
FXF à FXQ
FXE àFXO
TO REMOVE THE REFUND SEGMENT FROM QUEUE
QXP/ALL

STEPS TO CANCEL A PNR IN AMADEUS FOR REFUND :

RT PNR NUMBER
RTTN
TWD/L LINE NUMBER
CHECK STATUS OF TICKETS
IF IN VOID TIME FRAME THEN VOID THE TICKETS
IF NOT IN VOID TIME FRAME THEN CHECK FARE RULES
IF REFUNDABLE WITH NO PENALTY THEN RUN GLOBAL EVR SCRIPT
IF PARTIALLY REFUNDABLE OR REFUNDABLE WITH PENALTY THEN RUN THE SCRIPT MANAULLY THROUGH EX_R AFTER REMOVING THE FLIGHT SEGMENTS AND SAVING IT
RTQ TO CHECK IF THE REFUND HAS BEEN QUEUE
QXP/ALL TO REMOVE THE PNR FROM ANY QUEUE
IF THE PNR IS IN VOIDABLE PERIOD WE WILL VOID THE PICKETS AND HAVE HAVE TO RUN THE CCREVERSAL SCRIPT FOR REFUND IT WILL TAKE 72HOURS TO GET THE MONEY BY CX FOR PUBLISHED.

STEPS FOR CANCELLATION USING FTC :

RT PNR
CHECK THE TICKET STATUS
RTTN
TWD/L LINE NUMBER
STATUS ‘O’ OR ‘A’
IF TICKET IS IN VOID STATUS THEN VOID THE TICKET
IF NOT IN VOID THEN CHECK FARE RULES
IF REFUNDABLE THEN PROCEED WITH CANCELLATION AND QUEUE THE BOOKING TO THE REFUNDS TEAM USING EX_R SCRIPT
IF NON REFUNDABLE, THEN YOU CHECK IF FTC CAN BE PROVIDED ON THE BOOKING
CHECK BOTH FARE RULES OR THE FLEX POLICY(COVID POLICY FOR THE AIRLINE FROM HELP TOPIC)
IF CUSTOMER AGREES FOR FTC THEN REMOVE THE FLIGHTS
ADD RETENTION LINE
ADD THE REMARKS IN THE PNR FOR FTC REDEMPTION
SAVE THE PNR USING REFERENCE
REFUND DONE IN GDS 7 TO 10 business days IF NOT 8to 12 WEEKS
VOID REFUND WILL GET WITHIN 72HOURS
Steps to Redeem the MCO in a booking :

Retrieve the previous PNR in which customer claims that there is an MCO
Check the MCO line to determine what the amount and the date of issuance is
Add the new flight segments that the customer wishes to book (should be the same airline)
Create a PNR using PN_CR script from the Smart Flows
Price the PNR and add remarks stating that mco from said PNR to be utilized as form of payment. Any difference in the fare to be collected from the customer.
Add fop line on the PNR for any chargeable amount
Save the PNR with reference
Run the EX_R script from smart flows to queue the PNR to the ticketing team for issuance.(run the exchange script)
COMMAND FOR PURGED PNR TO PULL IN GDS
RPP/RLC-PNR TO PULL UP THE PURGED OR DELETED PNR
RPP TO BACK TO THE ORIGIN PNR INSTEAD OF DOING RT
RPP/RHI OR RPP/RHA TO CHECK THE ITINERARY HISTORY FO THE PNR.

Steps to redeem a FTC with a Purged PNR:

Retrieve the purged PNR à RPP/RLC-PNR
CHECK THE OFFICE ID FROM THE TICKETING TIMELIMIT LINE
MOVE TO THE BOTTOM OF THE PAGE AND GET THE TICKET DETAILS : MB
OPEN THE NEW TAB UNDER THE CORRECT OFFICE ID MANUALLY AND CHECK THE TICKET STATUS : SHOULD BE ‘O’ OR ‘A’.
TAKE THE NEW FLIGHT DETAILS FROM THE PAX AND CHECK AVAILABILITY AND SELL SEATS
RUN THE SCRIPT FROM THE SMART FLOWS : PN_CR
After PNR is created ENTER TICKET NO. MANUALLY : FHE (TICKET NUMBER)/P1
RUN THE EVR SCRIPT TO DETERMINE THE PRICE DIFFERENCE FOR THE NEW FLIGHTS
SAVE THE PNR BY : RF DEL ID AND ER
RUN THE EX_R SCRIPT TO QUEUE THE PNR TO THE TICKETING.
ENTER THE NEW PNR IN THE SCASE IN VOYAGER AND ALSO PROVIDE THE SAME TO THE PAX SO THAT IN FUTURE THERE SHOULD NOT BE ANY PROBLEM IF PAX CALLS US