Notes

cci for cancellation of the flight and full refund// pax flight which was originally 30 aug 10:10 am was cancelled and rescheduled for evening 7:40 pm// it was not ok with pax// as checked on vnext showing full refund of totl tkt amount 453.40 usd// informed same to pax// pax agreed// pax asked for travel protection money refund also// informed pax that travel protection can only be cncled within 15 days of booking// pax adamant for refund as it was not his fault// raised a request// cci for cancellation of the flight and full refund// pax flight which was originally 30 aug 10:10 am was cancelled and rescheduled for evening 7:40 pm// it was not ok with pax// as checked on vnext showing full refund of totl tkt amount 453.40 usd// informed same to pax// pax agreed// pax asked for travel protection money refund also// informed pax that travel protection can only be cncled within 15 days of booking// pax adamant for refund as it was not his fault// raised a request // informed same to pax/// eb1ee91c-04e0-41c5-9515-d040505c3b5d

447397547570

cci called in for refund update of tour activity // 3rd party vendor didn't provided pax any service // pax then requested for refund// as per HT3410 agent tried contacting vendor for refund waiver but was not able to contact hence raised RS// backend team tried contacting vendor no response came// sent multiple email still no response// so backend team closed case informeg pax that refund cat be processed due to vaiver not provided by vendor// pax is now adamant for refund// expedia gold member// referring to law// contacted tier 3//

350 AUD /// Ankush
72639998882096
17572231062 /// 37752268516 10 sep
12392167189
[email protected]
16147416325
This is a low-cost carrier booking. The traveler will need to contact Spirit Airlines directly to make changes.
cci for hotel conf// pax was not receiving any conf email// as checked email was misspelled// correct email is // email sent to pax

cci called in to make date changes // as checked on vnext// it said its a LCC traveler need to contact the airline//informed same to pax

cci called for refund // pax cncled the booking with full refund through an agent// pax was informed that she have to wait 2 weeks for refund// since 7 aug to 30 aug pax called several times but every time told to wait for 1 more


1023 // 41179

14695867693 36432 18055156042

cci for billing details// pax was trying to make a reservation but that was not going through// pax can see the amount shown as charged but didnt received any ittn// as checked those specific amount pax informed about in billing history shown as cncled// informed pax that those reservation didn't go through // charged amount will be dropped off

19206292803 nov 14 11 54 am 909 // nov 20 1055 pm 135 next day

CCI FOR CREDITS REDEMPTION AS CHECKED FTC AVAILABEL// INFORMED SAME TO PAX// CHECKED FLIGHT AS PER PAX REQUEST// 80.01 USD DIFFRENCE PER PAX// PAX AGREED TO PAY// CHANGES DONE