Notes

Acc# 8773400131598955
Callback# (860) 716-8819
piitch
no ITG
Joy spoke to: Thomas
Issue: wants to activate replacement cable box
Actions taken: Run ITG // cable disabled in the account // activated by cancelling all IP //
restarted the cable box // cx see the welcome screen // followed on screen activation // issue resolved
CR106056509
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Acc# 8993210230273663
Callback#

Joy spoke to: Felix
Issue: internet problem
Actions taken: connected to bulk

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acdb

Acc# 8299420631835470
Callback#

Joy spoke to: Pete
Issue: recently move to new location and trying to activate modem
Actions taken: have connected the modem but still no internet // cx also mention that he sees a xfinity box outside but nothing goes inside // educated thecx that he will need a tech // as per checking, cx already ahd a tech // check for anything earlier // will credit for adjustment on the bill //
CR106072852
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Acc# 8299400433535734
Callback#

Joy spoke to: Raymond
Issue: wants to make apayment arrangement
Actions taken: connected to billing

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ecm0003548941


Acc# 8773110210365297
Callback#

Joy spoke to: Abdul
Issue: need internet // provided ticket
Actions taken: educated the cx that they need tech // set appointment // EOC

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Acc#
Callback#

Joy spoke to: Maureen
Issue: modem activation
Actions taken: Run ITG // other application works and can see live tv // only netflix is not working // advice the cx to open again netflix // cx can openn the netflix now issue resolved // cx been calling and having this problem in the past 2 months // cx wants to have a tech to come and check the equipment // but cx decline due to charge /
CR106082193
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Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
CR106088871
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Acc# 8499100027078079
Callback#

Joy spoke to: Paul
Issue: remote pairing
Actions taken: assisted the cx to unpair na dpair the remote to the other tv // shipped a remote to the cx // EOC
CR106092604
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5083605917

Acc# 8773100570003802
Callback#

Joy spoke to: Ronny
Issue: intermittent connectivity
Actions taken: run ITG // check connections from the cx // ITG shows that the modem is online // cx requested to swap teh equipment nad have a tech to come // set appointment // EOC
CR106093465

5084463183


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Acc# 8499051460457751
Callback#

Joy spoke to: Tracy
Issue: slow connectivity
Actions taken: run ITG // cx conencting thru VPN // cx perform a speed test without VPN and with VPN // cx getting the correct speed outside the VPN but inside VPN, cx cannot even pull up any website // advice the cx to call company IT to check the VPN // EOC
CR106082193
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Alonvo
Acc#
Callback#

Joy spoke to: Alonvo
Issue: internet
Actions taken: issue resolved when cx got on the call // EOC
CR106105182
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Acc# 8499100022777576
Callback#

Joy spoke to: Ceclia
Issue: incorrect language
Actions taken: Run ITG // corrected the SAP to English // issue resolved // EOC
CR106101473
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Acc#
Callback#

Joy spoke to: Amy
Issue: needs tech
Actions taken: ask supervisor

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air port xpress and extreme
Acc# 8773400234556900
Callback#

Joy spoke to: Frank
Issue: Airport express ad extreme not working but the modem is working
Actions taken: cx restarted the airport and is working now // issue resolved // EOC
Actions taken:
*0742*********************


Acc#
Callback#

Joy spoke to: Mccray
Issue: roku is disconnecting to wifi
Actions taken: Run ITG // roku keep on disconnecting to network // educated the cx that we can see that the macbook is connect, if the roku still disconnect to wifi, might need to contact roku // provided number to call roku // EOC
CR106108966
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Acc#
Callback#

Joy spoke to: Eugene
Issue: Airport express ad extreme not working but the modem is working
Actions taken: cx restarted the airport and is working now // issue resolved // EOC

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Acc# 8773100020879629
Callback#

Joy spoke to: karen
Issue: needs tech
Actions taken: educated the cx that there is already a tech visit on the account // EOC

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rdk 10000

Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
CR106116103
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8993116120010083
Acc# 8993116120010083
Callback# (443) 854-9022

Joy spoke to: Amy
Issue: had a tech but cable still not working // cx requested the tech to go back
Actions taken: contacted ECM // reschedule for tomorrow // cx wants a tech today but we can only reschedule tomorrow // run ITG // sent signals // cable has picture now but cx still requested the tech to come back today and ask for supervisor // requested for supervisor // EOC
CR106118986
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cancelling comcast business but keeping redidential - needs tech for residential -

8773102200034538










Acc# 8773102200034538
Callback#




Joy spoke to: George
Issue: wants to have a tech to remove the cable from his business account that he just disconnnect
Actions taken: set up tech // eductaed the cx that there will be a charge // cx approved // set appointment successfully // EOC

CR106126870

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625
683


Acc#
Callback#

Joy spoke to: steven
Issue:
Actions taken:
CR106141324
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Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
CR106144551
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Acc# 8299800020010324
Callback#
CR106178135
Joy spoke to: Judy
Issue: advance security questions and max activation
Actions taken: edcuaeted the cx about the cx abouyt the advance security // assisted the cx of the max activation // issue resolved
CR106178135
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Acc# 8499050560679595
Callback#

Joy spoke to: Stephanie
Issue: got just approved ACP
Actions taken: connected to ACP




b33434-39581

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84991001110273694 - tm9163095629

Acc# 8499100110273694
Callback#

Joy spoke to: Kwadjal -
Issue: activating flex
Actions taken: educated the cxthat the number he is using is incorrect and so it unable to proceed // educated the cx that he have to put the correct one // issue resolved // EOC
CR106177740
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Acc# 8993212670588873
Callback#

Joy spoke to: Steven
Issue: slow internet
Actions taken: run ITG // cx connecting thru VPN // educated the cx that speed thru vpn is slower than without vpn // cx perform speed test thru microsoft edge and showing that the cx is getting more than 800mbps // educated the

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waived charge 29.95

Acc# 8299700071312852
Callback#

Joy spoke to: Necola
Issue: questions about peacock and why cannot stream paramount a
Actions taken: educated the cx that the subscription she had before willnot work anymore nad needs toa ctivate the new peacock // ask the cx to check email // cx didn't receive any email // created ticket // educated the cx that the cable box on the living room is not compatible with streaming paramount // ship new cable // shipment waived // EOC

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pam605102314

Acc# 8499050900157450
Callback#

Joy spoke to: Shawn
Issue: cx cannot open email
Actions taken: cx internet is working nad can connect // cx cannot open email, something to do with password // cx don't know about about the password // conencted to CSA // EOC

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Acc# 8499050560411288
Callback#

Joy spoke to: James
Issue: wants to downgrade service and just keep internet
Actions taken: connected to customer solutions

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don'sdk me again on the browser

Acc# 8993115700212911
Callback#

Joy spoke to: Craig
Issue: two step virification on the account
Actions taken: cx is annoyed to get verification codes whenever needs to sign in to his wife's number and not all the time his wife is at home so needs to witch it off // assisted the cx to switch it off thru the website // issue resolved // EOC

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8499050210102675
status 222
Acc# 8499050210102675
Callback#

Joy spoke to: Donald
Issue: getting message on the screen
Actions taken: Run ITG // sent signals // cx can see pictures now // issue resolved // EOC
CR106169453
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Acc#
Callback#

c
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Acc# 8773103211577689
Callback#

Joy spoke to: Jon
Issue: no coax cable, left it to the old location
Actions taken: educated the cx that he can get that cable from the old location or get a new cable from the store // EOC

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