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On wbmi we have to lock (assign case )
Check if booking exist ; lcc email in salesforce / supplier website //call the airline
IF BOOKING DID NOT SUCCEED –
Lcc: book on supplier website using billback // create a ghost pnr
Non lcc – book offline in Amadeus in a new Pnr
OR call the airline ask if they could find the trip by providing cx email and name and other details to AL agent// if the AL says yes they found a resv ask them for the new confirmed PNR note it down go to trips and then click on summary page , fill in the white box with lcc PNR & update the price if any
If airline says that the booking is not confirmed then we have to make a new resv from airline portal as we wont be able to make a same resv from cci as it’s a tool restriction and it will show duplicate booking // so we make a new sesv , make a ghost pnr raise a bill back and then go on cci // add a comment in invoicing add the ; pending ref number 8 digits and comment do no invoice
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