Notes
Notes - notes.io |
A: 8499100217561868
CB: (929) 248-7718
Jade talk to: ALONZO
Concern: Modem & Flex Activation
CM: 40:75:C3:F3:C2:6C
RESO: Run ITG, Follow TS, Degraded Internet, Route to tech visit. EOC
CR Ticket #CR090998982
Wednesday, May 24
02:00 PM-04:00 PM EDT
N:
P:
XM:
0 Qualify for monthly device payments
3 Must be paid in full or BYOD
2001:0558:4042:008B:5494:E791:EEA6:4D17
40:75:C3:F3:C2:6C
@@@@@@@@@@@@
A: 8299600810079657
CB: (434) 249-8428
Jade talk to: Sandra
Concern: Weak/No Signal | Cable Issues | Modem issues.
SN: SABXRHLFD - B
RESO: Run ITG. Follow TS, still not working. Route to tech visit. EOC
Note: Remind customer their paid subscription to SPP provides protection against the trouble call charge.
CR Ticket #CR091001250
Wednesday, May 24
03:00 PM-05:00 PM EDT
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