Notes
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cb: 6672019726
ray to: phance
concern: internet was working yesterday now it stopped working and would not letting him sign in the app says incorrect password
action taken: ran itg 2.0//advised cx to reset password on xfinity.com/password //cx mention got connected to wifi now but battery is on 1% need to get a charge to test internet mentioned might get disconnected and might take 10mins to be able to reach back//call got disconnected//unable to test internet//complete itg//endorsed
CR091044143 CR091044547
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