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bcn: (443) 810-7341
earl spoke to Nakeva
concern: received 2 cameras//need assistance on activation
actions taken: offer cx to transfer to home security department//cx refuse and will jud call back//eoc
pitch:
================================================
acc: 8299610500113815
bcn: 7037282574
earl spoke to Michael
concern: wants to reinstate services on the account
actions taken: transferred to sales department//eoc
pitch:
================================================
acc: 8299700044113742
bcn: 5712431009
earl spoke to Andrew
concern: internet activation//cx is upset because his tech appointment is cancelled without prior notice
actions taken: ran itg//modem is offline//set tech appointment//cx wants to have a tech today//educ cx//eoc
CX
CR Ticket #CR091021747
cancel
pitch:
================================================
acc: 8299400421912622
bcn: 4432734396
earl spoke to Wallace
concern: cx don't have remote//wants a tech to set up modem
actions taken: educ cx that modem don't need remote to work//ran ITG//bypassed itg to set tech appointment//set tech//eoc
CR Ticket #CR091018741
pitch:
================================================
acc: 8299600143702686
bcn: 6462449901
earl spoke to Racquel
concern: internet installation
actions taken: unable to set tech on csg//ran itg//set tech appointment//eoc
CX wants credit from May 16 up until service will be fixed.
pitch: 110 3
================================================
acc: 8299400421909545
bcn: 6142061852
earl spoke to Nicollete
concern: internet activation
actions taken: ran ITg//issue resolved//eoc
CR Ticket #CR091025340
name: God's Grace
pass: 6142061852
pitch:
================================================
acc: 8773103840348072
bcn: 2038898809
earl spoke to Valeria
concern:issue logging in to app because she use same info with her old account//received an email about the shipment of gsk//
actions taken: educate cx to just return gsk if not needed since they are using their owned modem//assist cx in logging in to her new account//issue resolved//eoc
received an email
8072
pitch:
================================================
acc: 8299600080978836
bcn: 8045859287
earl spoke to Ja
concern: modem and cable box activation
actions taken: contacted the previous tenant and asked approval to disconnect service//asked assistance to customer solution//account disconnected//cx confirmed that modem is working//add cable boxes to the account//endorsed to sup for cable activation//eoc
pitch:
PAW410929639
MA1804ER8767
================================================
acc: 8299610140869941
bcn: 7036009493
earl spoke to Tina
concern: wants to activate tn:5405455550
actions taken: register number//cx got disconnected//utilized aux05 to call back cx and continue the process//ran ITG//issue resolved//eoc
CR Ticket #CR091022955
5405455550 5405047877
pitch:
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