Notes

Acc# 8499050210102121
Callback# (609) 674-3561

2.0: CR090595331
1.0: CR090595593

Joy spoke to: Diane
Issue: got new modem and wants to activate new modem
Actions taken: Run ITG // provisioned device // reset wifi name and password // cx can connect and surf the internet // cx also have dial tone // issue resolved // EOC
CR090595331

Dimauro!
Dimauro5

Ooj4AVqU


***********************************


Acc# 8773102190132300
Callback#

2.0:
1.0:

Joy spoke to: Mike
Issue: wants to activate modem recently received
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // cx also have dial tone // issue resolved // EOC
CR090598260

Baltrus4
BWilliams26




***********************************


Acc# 8299420651592837
Callback# (413) 219-8863


2.0:
1.0:

Joy spoke to: Joyce
Issue: wants to confirm if shipping address is correct
Actions taken: informed the cx that whatever the address of the account is where the delivery will be shipped to and since information is correcton the sysytem, assured the cx that we also submitted the correct information to ups // EOC


***********************************


Acc# 8773500030040379
Callback#

2.0: CR090600412
1.0:

Joy spoke to: Kim
Issue: wants to activate new sim
Actions taken: cx trying to activate by putting IMEI online activtaion but cx getting phone imcompatible error // connected to mobile care


***********************************


Acc#
Callback#

2.0: CR090602455
1.0:

Joy spoke to: Lisa
Issue: wants to know if she should suppose to have flex
Actions taken: informed the cx that as per checking the account, she did applied for service with flex so she should have flex // processed shipment of flex // cx approved // EOC


***********************************

Based on the status of ticket, the Truck Roll cannot be submitted. Please escalate to your supervisor for creation of a manual truck roll
823 hornig rd pa 17601

7818263596


Acc# 8773102140121767
Callback# (781) 249-2265


2.0: CR090603498
1.0:

Joy spoke to: Judith
Issue: cable tv is rebooting by itself
Actions taken: as per cx, she already had a tech changes her modem // informed the cx that we can swap the box since the tech had already check everything // cx needs a tech if we will swap the cable since they cannot do it // run ITG sent signals // selected no to route to tech // pronlem with setting appointment // ask support for manual tech // EOC


***********************************

pam600855274


5628822054

Acc# 8299420631008318
Callback#

2.0:
1.0:
CR090609058
Joy spoke to: William
Issue: install cable on the berrom 2 but the tv show an update message
Actions taken: CX just plug the cable on and got the error failed to update software // sent signals // tv change message to updating the sofware for 20mins // cx will wait // informed the cx that he has to keep the box connected // endorsed to support // EOC


***********************************

3C7A8A5313FE
3c7a8a5313fe
13ff

Acc#8499100050129971
Callback#

2.0:
1.0:

Joy spoke to: Kevin
Issue: wans to activate internet
Actions taken: adde modem // run ITG // reset wifii name and password // provisioned device // cx can conenct and surf the internet // issue resolved
CR090614471

Janet2318
Kevin2318
Janet2318



***********************************
2232318049
marily


Acc# 8993110911285459
Callback#

2.0:
1.0:

Joy spoke to: Marily authorize by Maribeth
Issue: update about the incorrect number of mobile
Actions taken: Connected to mobile care


***********************************


Acc# 8299610253778996
Callback# (571) 420-2528

2.0:
1.0:

Joy spoke to: Ben
Issue: wants to activate internet
Actions taken: as per checking, the account, modem is online but WAN faioling, informed the cx that the network in intermittent // needs a tech to check connection // scheduled tech // EOC
CR090625952

***********************************
2001:0558:4033:0003:1414:94c1:7fe5:f54e
capricorn2
2capricorn


Acc# 8499052800548853
Callback# (908) 403-7048

2.0:
1.0:

Joy spoke to: Emma
Issue: Internet activation
Actions taken: Run ITG // speed of the gateway problem sent signals // speed no changes routed to tech // utilize other tools // change wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // cx seeing incorrect number and wants to change in the app // unable to change // tried the website but still unable to change // shared link // EOC
CR090628481



CR090628481
***********************************
xre00303c



Acc# 8299400290792139
Callback#

2.0: CR090636622
1.0:

Joy spoke to: Sharon
Issue: Cable activation
Actions taken: Run ITG // sent signals // cx restarted the cable // cx able to follow on screen activation // cx can see pictures // issue resolved // EOC
CR090635791
CR090633787

***********************************

PocomoRoad
Glor@54Pocomo
2001:558:4023:79:1473:a928:da8:384

6176943899
78:23:AE:E7:54:D2

Acc# 8773106100711707
Callback# (978) 479-8517

2.0:
1.0:

Joy spoke to: Kevin
Issue: cable and internet activation
Actions taken: Run ITG // set the correct input of the tv // cx follow on screen activation process // cx can see pictures // issue resolved // run ITG internet activation // unable to change wifi name and password // provisione device // tried changing wifi nae nad password thru the mso but unable to change // call got disconnected while cx on hold // endorsed to support // EOC
CR090654559
CR090640686
***********************************


16warwick
longbeach




Acc#
Callback#

2.0:
1.0:

Joy spoke to:
Issue:
Actions taken:
CR090647267

***********************************


Acc# 8299600071372635
Callback# (804) 873-3474

2.0: CR090655863, CR090655915
1.0:

Joy spoke to: Jade
Issue: cable activation
Actions taken: cx got error message on the screen // informed the c xthat the primary box should be hooked up first before smaller boxes will work // cx hooked up primary box // cx followed on screen activation process // issue resolved // EOC
CR090655524

***********************************
bet bet cartoon tmc
mtv vh1
Acc# 8299420631788117
Callback#

2.0: CR090670364
1.0:

Joy spoke to: Sakethea
Issue: Wants to get channels
Actions taken: upgraded the cable service to ultimate tv // cx approved // cx can see channels now // sahipped wireless boxes // EOC


***********************************

restart the tv box
Acc# 8773103300771797
Callback#

2.0: CR090669601
1.0:

Joy spoke to: John
Issue: seeing needs to restart the tv
Actions taken: m Run ITG // sent signals // // tv restarted // cx can see pictures now // issue resolved // EOC
CR090663902

***********************************

sb61900
484efc7140db

CR090666787

Acc# 8299600680149465
Callback# (540) 282-7363

2.0:
1.0:

Joy spoke to: Miranda - Andrew
Issue: wants to use personal equipment and upgrade service
Actions taken: Added modem // run ITG // provisioned device // cx can connect and surf the internet // upgraded the service to COnnect more // cx approved // issue resolved
CR090666787
CR090664470
***********************************