Notes
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856 873 4349
kelly to Douglas (FV)
> sn #X662 / outlet E
> cable box activation
> ran itg / issue resolved
> Eoc #CR090707277
8993208840297593 -> online modem
8993210220313990
412 540 0055
Kelly to Timothy (FV)
> mac add : CCA462CE7F22
> sn #D54BU4EC5536386
> ran itg / issue resolved
> Eoc #CR090711176
8499052350247997 / visa 1967
908 770 2385
Kelly to John (FV)
> wants to update email add into ( [email protected] )
> educ the cx about the process / eoc #CR090717705
8773404133982050
516 717 7739
kelly spoke to none
ghost call spiel / endorse to support
8299400451663061
202 597 0466
8993210750016724
304 454 9401 /
Kelly to Donald (unverified)
> cable box stopped working
> the accounts has been disconnected
> Customer never set up account at 175 E Main St. Donald only has account at 207 Thornwood.
as per an follow up notes from the previous representative
> educ the cx to talk to the account holder
> #CR090721592
8499050260007626
609 425 7189
Kelly to Theresa (FV)
> #8335187492 #8882307710 shane white 773 #18557891765
> talk about the fraudulent information by a representative
> educ the cx that we only have 1 800 xfinity direct number
> eoc
8299600861562445
434 316 2613
Kelly to Roy (FV)
> modem activations
> ran itg / issue resolved
> eoc #CR090732033
8773201810388878
603 494 7302 / 603 488 1313
Kelly to Kelly Mcdonald (FV)
> cable box not working
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR090739395
8299420602684329
240 606 2955 / 888 934 6489
Kelly to Doris (unverified)
> modem activations
> ran itg / issue resolved
> Eoc #CR090745843
8499052800028682
908 240 7529
Kelly to veera (FV)
> cable box activations
> ran itg / rerouted for tech apt
> Educ the cx / eoc
> #CR090759356 #CR090760087 #CR090764047
8299400421902680
210 649 8761
Kelly to Quatiqua (FV)
> cmac 5C8FE0831992
> the costumer wants to update phone # 210 649 8761
> the costumer is unverified / educ the cx about the authentication of the account
> the wants a supervisor / endorse to support / eoc
8773301210278610
603 682 7863
Kelly to Patrick (FV)
> modem activations
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR090775225
8299400433638314
973 463 9792
Kelly to Emma (FV)
> modem activations
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR090779338
8299700043770757
888 934 6489 / 202 525 1107
Kelly to Beritu (FV)
> voicemail issues
> educ the cx to dial *98 to check and activate the voicemail
> Eoc #CR090783221
8299400022320332
301 573 1704
Kelly to arjineate (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR090788369
8993115560008532
570 412 1789
Kelly to Gene (FV)
> cable box activations
> outlet C
> ran itg / new remote is not working / temporary using the old remote on the account / shipped a new remote / waived shipment fee $6.00 / Eoc #CR090790853 #CR090797553
8993208790503032
412 523 0527
Kelly to James (FV)
> modem activations
> cmac add : 1033BF38210C
> ran itg / reroute for tech apt
> educ the cx about the process
> Eoc #CR090807158
Kelly to
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