Notes
Notes - notes.io |
k spoke to: Susan
** cx wants to reset the password , ccx is having a hard time resetting it on website , educate cx that she is also the primary user of the account, connected to csa jade to
assist the cx with the concern, eoc
Cr#: [email protected]
Acct#: 8773102940040977
BCN: 5083440487
----------------------------------------------------------------------
k spoke to: shykira
** internet activation, verified the last 4 digit of the equipment, changed the status to active in billing system, ran itg, modem is offline, set tech app, cx agreed, eoc
Cr#: CR Ticket #CR091112931
Acct#: 8299400432893167
BCN:
wifi name: Ross
password: Sunshine@200
----------------------------------------------------------------------k spoke to: angelina
** cx called because it's been twice the tech did not show up, set tech app, cx agreed, create billing adjustment for $33.08 , eoc
Cr#:
Acct#: 8499101460227264
BCN:
Modiegi from Merchants Johannesburg Northeast
tom afternoon 2-4 , friday , 2-4
srvice : 1001678615022092 / $20
----------------------------------------------------------------------k spoke to: sebelwengel
** in the beginning of the call , cx confirmed that the internet is working , educ cx that they can use stream app to enjoy their cable service , went to check the internet and ran itg, modem is offline, set tech app, cx agreed, eoc
Cr#: CR Ticket #CR091118734 / CR Ticket #CR091122393
Acct#:
BCN:
----------------------------------------------------------------------k spoke to: patricia
** cx wants to use wireless cable box, tried to ship however an error appears that cx is not eligible for wireless , contacted customer solution and ask assistance, customer solution said that i can transfer the customer over, educ cx, cx agreed, eoc
Cr#:
CR Ticket #CR091123623
Acct#:
BCN:
cable
----------------------------------------------------------------------k spoke to: brianna coleman
** mobile activation, tried to transfer to mobile care, call got disco, endorsed to sup for callback, eoc
Cr#:
CR Ticket #CR091128089
Acct#:
BCN:
----------------------------------------------------------------------k spoke to: denevie
** internet activation, ran itg, wifi config, sent signal, issue resolved, eoc
Cr#:
CR Ticket #CR091133053
Acct#:
BCN: 8086679465 / 8486679465
wifi: mobay
password: Godisgood
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** cx wants to reset the password , ccx is having a hard time resetting it on website , educate cx that she is also the primary user of the account, connected to csa jade to
assist the cx with the concern, eoc
Cr#: [email protected]
Acct#: 8773102940040977
BCN: 5083440487
----------------------------------------------------------------------
k spoke to: shykira
** internet activation, verified the last 4 digit of the equipment, changed the status to active in billing system, ran itg, modem is offline, set tech app, cx agreed, eoc
Cr#: CR Ticket #CR091112931
Acct#: 8299400432893167
BCN:
wifi name: Ross
password: Sunshine@200
----------------------------------------------------------------------k spoke to: angelina
** cx called because it's been twice the tech did not show up, set tech app, cx agreed, create billing adjustment for $33.08 , eoc
Cr#:
Acct#: 8499101460227264
BCN:
Modiegi from Merchants Johannesburg Northeast
tom afternoon 2-4 , friday , 2-4
srvice : 1001678615022092 / $20
----------------------------------------------------------------------k spoke to: sebelwengel
** in the beginning of the call , cx confirmed that the internet is working , educ cx that they can use stream app to enjoy their cable service , went to check the internet and ran itg, modem is offline, set tech app, cx agreed, eoc
Cr#: CR Ticket #CR091118734 / CR Ticket #CR091122393
Acct#:
BCN:
----------------------------------------------------------------------k spoke to: patricia
** cx wants to use wireless cable box, tried to ship however an error appears that cx is not eligible for wireless , contacted customer solution and ask assistance, customer solution said that i can transfer the customer over, educ cx, cx agreed, eoc
Cr#:
CR Ticket #CR091123623
Acct#:
BCN:
cable
----------------------------------------------------------------------k spoke to: brianna coleman
** mobile activation, tried to transfer to mobile care, call got disco, endorsed to sup for callback, eoc
Cr#:
CR Ticket #CR091128089
Acct#:
BCN:
----------------------------------------------------------------------k spoke to: denevie
** internet activation, ran itg, wifi config, sent signal, issue resolved, eoc
Cr#:
CR Ticket #CR091133053
Acct#:
BCN: 8086679465 / 8486679465
wifi: mobay
password: Godisgood
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