Notes

Implementation of Lone Worker Panic Buttons in Different Industries
Whether they’re realtors showing an open house or healthcare workers visiting patients at home, solo employees are exposed to unique safety concerns. Lone worker panic buttons provide a silent way to alert others of an emergency or immediate need for assistance.

But these systems can only be effective if employees actually use them. This article explores how to implement a lone worker device or app in your workplace so that it can be used to its full potential.
Hospitals

In addition to federal regulations, most states and cities recognize that employees whose work duties require them to be alone often face unique dangers that can be abated with engineering controls like paging and tracking systems. lone worker safety devices In fact, some hospitals and hotels have already passed or considered staff safety laws requiring them to provide their employees with panic buttons.

Hospitals are particularly vulnerable to workplace violence. One American hospital, for example, saw the rate of assaults against nurses triple between 2019 and 2020. As a result, it equipped employee badges with panic button apps to help them more easily alert security and share their location.

Many lone worker panic button systems use mobile devices that employees already carry with them, making the system easy to implement and integrate. For example, Zello, the popular push-to-talk voice "walkie talkie" messaging app used by Restoration Hardware and Uniqlo employees, recently added a hands-free emergency panic button feature to its platform.
Nursing Homes

Lone workers in nursing homes can face various safety issues, especially when working with patients. A simple panic button can help to prevent or mitigate such situations.

Personal alarms, such as a wearable panic button or an mPERS device, allow lone workers to signal for help with just one click. This can be life-saving if they’re injured or threatened by an individual with a weapon or drug overdose.

The mPERS device can also send an alert to designated monitors, which can be a team of managers or a monitoring center. The monitors can then follow a response plan to verify the emergency alert and dispatch assistance. Some systems also include a GPS location which can be sent with the alert for more accurate responses. These devices are ideal for healthcare and social care employees, as well as child welfare workers and hotel staff.
Offices

Lone worker apps and devices, also known as panic buttons, duress alarms or SOS buttons are essential tools for workplace safety. These are usually small and discreet and provide employees with a discreet way to request help in emergencies.

Often they are used by employees who have to go into stores and public places where there is an increased risk of being assaulted, robbed or harassed. These include betting shops, jewellery stores and banks. They are also often used by hotel staff in guest rooms, where a number of hotel workers have experienced abuse and harassment from guests.

Having a lone worker device, like a panic button, in place is not only great for employee morale and wellbeing but it’s a requirement under US law to protect those who work alone on a regular basis. Lone worker devices that are backed up with GPS technology allow staff to signal for help and also be located immediately so assistance can be sent as per a company’s escalation procedures.
Hotels

Hotel workers can face dangerous situations in their workplace, from guest nudity to groping and forced contact. There are a number of Lone Worker systems that allow hotel employees to alert security and call for help if a threatening situation arises. This is done by pushing a button on the device and sending a 'help' alert to their mobile app that displays their real-time location.

Some devices, like invisaWear, also link to emergency contacts and first responders, allowing family members to see their loved one's status and location. Others, like RapidSOS, eliminate the need for a cellular network or a gateway, boosting reliability to safety-critical standards.

Whether it is required by law or not, all hotels and hospitality businesses should consider equipping staff with panic buttons as they are a crucial tool in protecting lone worker safety. Panic buttons can reduce company liability when it comes to assaults and harassment, as well as improving morale among staff who are a target of guest abuse.
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