Notes

Call request****

I would have loved to call and help you, but I would like to inform you that as I am from chat repair team we do not have the access to call you. However you can share your query with me here on chat and I will try my best to resolve it.

Since you’re looking to have a word with Voice representative, please call us at 1800-934-6489 Xfinity and follow the interactive voice response to have a word with live agent, however; I’m here to help you with the issue you’re experiencing with Xfinity services

Buttering**

Thank you for being so amazing and patient with me, probably the best customer I had today. It was really very nice chatting with you.

You have been a fantastic team player in helping me resolve your concern. It was really very nice chatting with you.

I thank you for your patience and cooperation till now without your understanding and cooperation this can't be done.

I must say you are the best person I chatted today who really understand and willing to cooperate with us ..

Authentication**

Please help me with your first name , last name and complete address with zip code, so that I can check your account and help you accordingly.

Further to ensure the security and integrity of your account please help me with your 16 digit comcast account number or last 4 digits of social security number (ssn) or you best best contact number on which I will send one 6 digit authentication code.

Assurance**

Thanks for specifying your concern. I understand the importance of a proper working internet in this digital world.
I will definitely help you to get your internet working back again to normal. Please be rest assured.

Technician**

There is a requirement to physically examine the modem health, coaxial connections and wall outlet at your premise with the help of a professional technician to fix this on priority basis. Shall I schedule the technician visit at your place?

I will also add you to priority waiting so that if any of the visit of other customer gets cancelled then the technician may contact you in place of that. Thus you can have your technician before the estimated time and this will help you to resolve your issue within shortest possible time.

There is a good news for you as I have successfully scheduled the technician visit at your place and this is the ticket number for your reference:

There will be a automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.

If you are not available for the technician visit then anyone can be there who speaks english and is above 18 years.

They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you

You will also get an email with all the details of appointment scheduled.

Account password reset**

Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset