Notes

CALLER: Ronald Sangataldo
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090910007
CONTACT NO.: (609) 381-7250
ACC NO.: 8499050500252925
PITCH: Already have XM line
CMAC:
SN:
------------------------------
CALLER: Catherine Cunningham
ISSUE: Modem is offline
STEPS TAKEN: Ran ITG
REMARKS: routed to tech appointment/cus agreed
TICKET: CR090921585
CONTACT NO.: (617) 852-3788
ACC NO.: 8773103131821340
PITCH: y
CMAC:
SN:
KKKC3
Rita7152
------------------------------
CALLER: Lizhen Cai
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: routed to truckroll/cus agreed
- truckroll error
- requested Manual TC
TICKET: CR090930989
CONTACT NO.: (857) 869-1112
ACC NO.: 8773100731708737
PITCH: Y
CMAC:
SN:
------------------------------
CALLER: Victor Mccree
ISSUE: cable box activation/ account is under Central Division
STEPS TAKEN: Transferred to Central Div
REMARKS: No changes made on the account.
TICKET:
CONTACT NO.: (708) 466-6895
ACC NO.: 8771401680221645
PITCH:
CMAC:
SN:
00251
------------------------------
CALLER: Lucas Hwostow
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090942422
CONTACT NO.: (202) 317-0372
ACC NO.: 8993115140730522
PITCH: Y
CMAC: c89e43b22cc8
SN:
------------------------------
CALLER: Joghan Lopez
ISSUE: Joghan haven't had service for a couple of weeks and requested a tech appointment directly.
STEPS TAKEN: Ran ITG
REMARKS: Truckroll Schedulled.
TICKET: CR090945882
CONTACT NO.: (302) 286-8168
ACC NO.: (302) 286-8168
PITCH: y
CMAC:
SN:


8773102933388748 
8499100530920106 - 8517



------------------------------
CALLER: Charles Anderson
ISSUE: stream app is defaulted to his other account that is disconnected
- stream app and Xfinity app not working
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090951473
CONTACT NO.: (302) 528-3970
ACC NO.: 8499200074155372
PITCH:
CMAC:
SN:
subscription
------------------------------
CALLER: Larry Harper
ISSUE: Modem and internet activation
STEPS TAKEN: Transferred to support for further assistance with the error in service order.
REMARKS: No changes made on the account.
TICKET:
CONTACT NO.: (336) 214-3541
ACC NO.: 8299600074206483
PITCH:
CMAC:
SN:
------------------------------
CALLER: Virginia Hoerle
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090971419
CONTACT NO.: (860) 306-4625
ACC NO.: 8773400260495619
PITCH: Y
CMAC:
SN:
------------------------------
CALLER: Judy St John
ISSUE: No connectivity/ needs to set up her Netgear Gateway through their website
STEPS TAKEN: Ran ITG - routed to equipment manufacturer
REMARKS: cx agreed/ Issue resolved/ Internet working
TICKET: CR090976475
CONTACT NO.: (774) 222-3345
ACC NO.: 8773102913060523
PITCH: Y
CMAC:
SN:
------------------------------
CALLER: Edward Jenkins
ISSUE: No signal
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090980264
CONTACT NO.:
ACC NO.: 8993210280461432
PITCH: Y
CMAC:
SN:
------------------------------
CALLER: Ann Tutterman
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090991099
CONTACT NO.: (617) 698-0776
ACC NO.: 8773103040199085
PITCH:
CMAC: 33EC
SN:
Ruby
6176980776
costco
------------------------------
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