Notes

***************************
Rei spoke to Marlene
Issue: landline registration
Resolution: registered landline on xpg//run itg no dial tone//issue resolve//recap//eoc
#CR090739204
#CR090743381
AN: 8499100670275139
Callback #: (484) 352-7666
pitched
***************************
Rei spoke to Denise
Issue: query about loyalty awards and about the process of adding a wireless cable box
Resolution: educated cx//cx disconnected the call//endorsed to support//eoc

AN: 8499100211856058
Callback #: (215) 549-2855
***************************
Rei spoke to Kathy
Issue: payment arrangement
Resolution: educated cx//talked to billing agent//transfer to billing dept since cx wants to speak to an agent for doing the payment arrangement//recap//eoc

AN: 8993207560081294
Callback #: (724) 216-2178
***************************
Rei spoke to Cleveland
Issue: cx wants was on service disconnection and wants to connect to xfinity service//
Resolution: educated cx//transfer to new customer sales//eoc

AN: 8499101390556980
Callback #: (215) 284-4199
***************************
Rei spoke to Sandy
Issue: cx wants tpo change caller id
Resolution: call got disconnected//endorsed to support//eoc
#CR090747231
AN: 8299310110203912
Callback #: (304) 707-6020
***************************
Rei spoke to James
Issue: modem activation
Resolution: add the modem on the account//complete service order//run itg modem activation//send provisioning signal//issue resolve//recap//eoc
#CR090747947
789684e98956
sb6183
AN: 8773400131867228
Callback #: (203) 841-9781
***************************
Rei spoke to Corbin Dow
Issue: cx requested to have a tech appointment for flex box and other equipment
Resolution: educated cx//set tech appointment//issue resolve//recap//eoc
AN: 8773201550228433
Callback #: (603) 731-6557
pitched
***************************
Rei spoke to Amy
Issue: cx wants to know the status of the modem shipment
Resolution: upon checking the account there isn't pending order for a shipment//educated cx about it and suggested to do a priority shipment//done approval with cx via sms and email//approved closed the shipment//educxated cx//eoc

AN: 8499052840005021
Callback #: (609) 933-8014
***************************
Rei spoke to Susan Dow
Issue: cx wants to disconnect the services tomorrow but dont want to change anything yet today since she will be movingh to a new address tomorrow
Resolution: educated cx//recap//eoc
3 hendersen way greenland new hampshire
AN: 8773201100820010
Callback #: (603) 944-6597
***************************
Rei spoke to Kaye
Issue: modem activation
Resolution: run itg modem activation//speed gateway issue//itg routed to tech//set tech//educated cx//cx has other coxa line that he wants to try// call got disconnected while trying to connect the modem on the 2nd coax outlet//endorsed to support//eoc
#CR090772396
#CR090772396
AN: 8499052080306725
Callback #: (732) 709-6499
***************************
Rei spoke to Vance
Issue: cx has a tech that cant connect cx t o comcast service
Resolution: checked the comments and the tech reffered the order to construstion//educated cx//recap//eoc

AN: 8299310031312958
Callback #: (304) 839-7151
***************************
Rei spoke to CORTNEY
Issue: modem activation
Resolution: add the equipment on the account//had error//tried removing rental and adding it again//run itg//modem activation//send provisioning signal//issue resolve//recap//eoc
#CR090784179
#CR090782751
383fb3f71407
AN: 8299420602848163
Callback #: (202) 567-1595
pitched
***************************
Rei spoke to Michael
Issue: cable box error
Resolution: activate the cable box on acsr//run itg//no picture for error code on 1st cable box//issue resolve//before running itg on the second box it was already working//issue resolve//recap//eoc
#CR090788077
#CR090785954
xre00250
AN: 8993210430003308
Callback #: (412) 216-8762
pitched
***************************
Rei spoke to Manuel
Issue: modem no connectivity
Resolution: run itg modem no connectivity//speed gateway issue//itg routed to tech appointment//cx dont want tech//itg isnt responding cant close the itg//educated cx on how to set tech appointment on xfinity app//call got disconnected//endorsed to support//eoc
#CR090800190
AN: 8499050560939163
Callback #: (856) 796-1595
***************************
Rei spoke to Edward
Issue: modem activation
Resolution: run itg//
#CR090798755
#CR090798953
AN: 8773101950015796
Callback #: (617) 448-8684
***************************
Rei spoke to Christian
Issue: flex box error
Resolution: run itg no picture error code//flex box is red//itg routed to set up tech appointment//set tech//educated cx//recap eoc
8499050070030834
#CR090802670
xre 02022
AN: 8499050070030834
Callback #: (609) 425-9770
***************************
Rei spoke to Shane
Issue: modem activation
Resolution: run itg modem activation//modem not online//itg routed to set tech//set tech appointment//educated cx//recap//eoc
#CR090806351
AN: 8773103761750504
Callback #: 9789711913
pitched