Notes

acc: 8773110200013584
bcn: (413) 537-4838 4137891158

earl spoke to Nancy
concern: modem activation
actions taken: ran ITG//modem is offline//set tech appointment//issue resolved//eoc
CR Ticket #CR090702807

1C:9D:72:27:75:64
ptch:
======================================================
acc: 8993212500609204
bcn: (304) 914-1583

earl spoke to Donna
concern: internet not working
actions taken: ran ITG//educate cx that there is an outage//eoc
CR Ticket #CR090705033


ptch:
======================================================
acc: 8993111470014710
bcn: 7177310101 7175748106

earl spoke to Lisa
concern: wanted to remove phone number to the account
actions taken: educate cx that we can not make changes
because she is unauthorized user//educ to call us back or use xfinity app//eoc
ptch:
======================================================
acc: 8499100027612042
bcn: 8123226273

earl spoke to Emily
concern: modem activation
actions taken: complete service order on the account//cx dont have coax outlet//educate cx to proceed with tech appointment//eoc

94a67ecabf14
c6220
ptch: VERIZON

352899112651665
A receipt for order
#3726400192366469028
has been emailed to
[email protected]
WEDESDAY morning

======================================================
acc: 8993210370318872
bcn: 4123677084

earl spoke to Anna
concern: mobile activation
actions taken: transferred to mobile //eoc
4326041
5328866
ptch:
======================================================
acc: 8773103222421588
bcn: 6174802607

earl spoke to Ann
concern: wants to activate service to a new address
actions taken: transferred to new sales//eoc


ptch:
======================================================
acc: 8299600480657162
bcn: 4349896119

earl spoke to Justine
concern: wants to downgrade services
actions taken: educate cx that we cannot make any changes on the account since he is not listed as authorized user//eoc


ptch:
======================================================
acc: 8773103200666188
bcn: 4439919012

earl spoke to Lauren
concern: internet activation
actions taken: ran ITG//modem is offline//cx refuse a tech appointment//eoc
CR Ticket #CR090720407


ptch: verizon//
======================================================
acc: 8993112210020694
bcn: 7178666685 7178662114

earl spoke to Joanne
concern: cable line not working wanted to set technician
actions taken: set tech appointment//eoc
CR Ticket #CR090721836


ptch:
======================================================
acc: 8773102100693987
bcn: 2814605035

earl spoke to David
concern: internet activation
actions taken: ran ITG//issue resolved//eoc
CR Ticket #CR090727582


ptch:
======================================================
acc: 8499050020153371
bcn: 8566007862

earl spoke to Barbara
concern: concerned about her services should be installed to both west and east apartment
actions taken: transferred to sales department//eoc


ptch:
======================================================
acc: 8499100027221075
bcn: 9735808305

earl spoke to Jessica
concern: move services to a new address
actions taken: transferred to ntional movers//eoc

1676 HARRISON ST, PHILADELPHIA, PA 19124


ptch:
======================================================
acc: 8299610130309338
bcn: 5409313045

earl spoke to Lisa
concern: landline not working
actions taken: ran ITG//issue resolved//eoc
5408779130

ptch: t-mobile 4 250
======================================================
acc: 8499052510192513
bcn: 6096624589//9177345204

earl spoke to Richard
concern: wants to connect cannon printer to hp computer and needs to remove firewall
actions taken: educate cx and give hp manufacturer contact number//eoc


ptch:
======================================================
acc: 8993210031523092
bcn: 4437560155

earl spoke to Donald
concern: wants to set up a bulk account on 209 Clinton Lake Rd, Clinton Pa 15026
actions taken: transferred to bulk new sales//eoc

209 Clinton Lake Rd, Clinton Pa 15026

ptch:
======================================================
acc: 8773404060193663
bcn: 8602131653

earl spoke to Richard
concern: billing concern
actions transferred to billing department//eoc

8602131653
ptch:
======================================================
acc: 8993211460127256
bcn: 4126382165

earl spoke to Ashley
concern: internet activation
actions taken: ran ITG//modem is offline//set tech appointment//eoc
CR Ticket #CR090760471


ptch:
======================================================
acc: 8299400291972607
bcn: 4432054442

earl spoke to Daniel
concern: DVR VRE 03007//CHANNEL ISSUES//cable activation
actions taken: ran ITG//set tech appointment//eo
CR Ticket #CR090772481

03056
ptch:
======================================================
acc: 8499101140124253
bcn: 7174687600

earl spoke to Jon
concern: wants to set up new service to a new address
actions taken: transferred to new sales department//eoc

400 Sheldourne rd havertown pa 19083

ptch:
======================================================
acc:
bcn: 5408204725

earl spoke to Allen
concern: internet activation
actions taken: ran ITG//set wifi name and password//cx got disconnected//endorsed to sup//eoc

name: Allen & Jeff's House
pass: breezywind229

ptch:
======================================================
acc: 8299600740044458
bcn: 5408204725

earl spoke to Dana
concern: cable box activation
actions taken: ran ITG//issues resolved//eoc
CR Ticket #CR090780402


ptch:
======================================================
acc: 8773102482757848
bcn: 9783976543

earl spoke to Esperanza
concern: cable box activation
actions taken: ran ITG//routed to set tech appointment//cx not authorized//educate cx//eoc
CR090784120

rdk03036
ptch:
======================================================
acc: 8993115701023952
bcn: 3478210109

earl spoke to Steven
concern: wants to check if he was already charged on his debit card
actions taken: transferred to billing//eoc


ptch:
======================================================
acc: 8499200142113155
bcn: 3024944156

earl spoke to Roayce
concern: internet activation
actions taken: ran ITG//modem is offline//set tech appointment//eoc
CR Ticket #CR090792683


ptch:
======================================================
acc: 8299610243637377
bcn: 7032680815

earl spoke to Ellen
concern: internet activation
actions taken: ran ITG//set wifi name and password//issue resolved//eoc
CR Ticket #CR090799154

name: Gruesome Twosome
pass: Nytekrollers

1737W
ptch:
======================================================
acc: 8499050090234168
bcn: 2679743818

earl spoke to George
concern: modem is not working
actions taken: set tech appointment for inside ingress//eoc
CR Ticket #CR090802217


ptch:
======================================================
acc: 8773200812503807
bcn: 9133176054

earl spoke to Noah
concern: internet activation
actions taken: create a ticket on tech spot for the equipment to be added on the account and educate cx that since equipment is working it is set//eoc

E0DBD1CF9B47
E0DBD1CF9B47


ptch:
======================================================
acc: 8993112750326592
bcn: 8564725254

earl spoke to Niraz
concern: moved modem upstairs and its not working
actions taken: ran ITg/modem is offline//set tech appointment//eoc

CR Ticket #CR090809024

ptch: t-mobile
======================================================
acc: 8773103251587341
bcn: 6175124226

earl spoke to Ken
concern: billing concern//cx observed that his bill goes high
actions taken: transferred to billing department//eoc


ptch:
======================================================
acc: 8773102940693478
bcn: 7143493086

earl spoke to Aura
concern: mobile activation
actions taken: transferred to mobile department//eoc
9420

ptch:
======================================================
acc: 8299400432858434
bcn: 4439623326

earl spoke to Theodore
concern: new modem activation
actions taken: ran ITG//add equipment to the account//
set wifi name and password//issue resolved//eoc
CR Ticket #CR090816199

name: 3510data
pass: 2012Vacation#

ptch:
======================================================
acc: 8499051060201690
bcn: 8568851180

earl spoke to Gerald
concern: internet and cable service
actions taken: ran ITG//issue resolved//eoc

CR Ticket #CR090819782
CR Ticket #CR090821908

ptch:
======================================================
acc: 8499050430260428
bcn: 8564040621

earl spoke to Judith
concern: cable box activation
actions taken: ran ITG//issue resolved//eoc



status 224
spanish channels instead of live channels
ptch:
======================================================
acc: 8499200074160604
bcn: 2017169542

earl spoke to Devin
concern: cable box activation//XRE00251
actions taken: add equipment on the account//contact ecm but closed//create a ticket on tech spot//educate cx//ran ITG to activate another box//issue resolved//eoc
CR Ticket #CR090830782


bfo259319375

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ptch:
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