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Issue: cx want to know about the refund status
Action: info shared about snapdeal credit
communication: info shared about snapdeal credit//assurance given //cmn
Cust Concern – cx want to return his order//damaged product
Action Taken – macro sent//TAT shared 24 hours for pickup update after receiving the images of product
Communication – info shared //TAT shared 24 hours for pickup update after receiving the images of product //assurance given//cmn
Genysis: 50779
Cust Concern – cx want to return his order//product images pending
Action Taken – TAT shared 2-3 days for pickup update after receiving the images of product
Communication – info shared pickup rescheduled//TAT shared 2-3 days for pickup update after receiving the images of product //assurance given//cmn
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